Got a faulty Chromebook 11 charger? You can soon buy a new one for $19.99
A few weeks ago Google's Chromebook 11 was removed from sale after an overheating problem was found with some chargers. No recall was ever announced, but users were advised against using the supplied charger in favour of another Micro-USB charger of their own. In fact, both Google and HP have been very quiet since the announcement, but now a new Chromebook 11 charger has appeared in Google Play.
The charger is not currently available; it is listed as 'Coming soon'. It also has a $19.99 price tag associated with it (or £14.99 if you're in the UK). This is a very simple piece of equipment, as illustrated by the short and sweet product description: "Keep your HP Chromebook 11 topped up with an extra charger."
Except this would not be regarded as an extra charger by anyone who has been told to stop using their original one. It would be regarded as a replacement. And not a cheap one at that. This is a very basic Micro-USB charger, and $19.99 does seem to be pushing the limits of acceptability a little. It will certainly not go down well with disgruntled Chromebook 11 owners if it turns out that this is the price they have to pay for a new charger that does not overheat.
The image on the Google Play listing shows that the charger is of a different design to the one originally supplied with the Chromebook. This time around it is branded with a Chrome logo, but the specifications are the same.
Google has made no announcement about the new charger, but this could change in the coming days. We've reached out to the company for clarification about whether or not those affected by an overheating charger will be expected to pay for a replacement or not, and we'll update this post when we hear something back from them.
Update: In a brief reply, Google told us "we are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can".