IT pros struggle with AI and intelligent systems
Almost nine in ten (88 percent) IT professionals say that their organization invested in some form of intelligent solutions, be it smart business apps, whole systems or bots. The information was presented in a new research report from Ipswitch.
The report also says that more than three quarters (78 percent) can’t fully grasp the challenges and threats of deploying such systems themselves. For more than two thirds (78 percent), it is challenging (58 percent say it is a challenge, and 19 percent say it is "extremely hard" to do). However, businesses aren’t giving up, as more than a third (35 percent) see it as crucial to stay ahead of the competition.
In total, three quarters (75 percent) are using it to control networks and IT infrastructure (20 percent use autonomous bots for customer interactions, 26 percent are using some form of IoT, and 28 percent are using it to optimize staff). IT pros are also worried about potential risks (that their current analysis won’t suffice, their ability to visualize data is lacking, and that it’s extremely demanding to make sense of all those logs and other data).
Rob Farmer, EMEA senior director partner and Alliances at Ipswitch commented: “The study findings show that out of date monitoring approaches are adding to the risk management burden experienced by IT professionals. Less than a third (28 per cent) of respondents had strong and future proof monitoring, analysis and management tools in place to help manage the impact of intelligent systems, and just a quarter (25%) were confident about the capabilities of their performance monitoring and operational analytics tools. Meanwhile, less than a fifth (18 per cent) said their ability to manage the identities of internet-connected ‘things’ was strong and future proofed.”
The full report entitled Intelligent Systems in Action: The Rise of the Machines Has Already Begun, together with an infographic is available for download here.
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