Intel CEO Brian Krzanich has written an open letter to the technology community addressing the fallout from the Meltdown and Spectre vulnerability revelations. In it he promises transparency from the company and reiterates a previous promise that patches will be made available for the majority of processors by next week.
The letter comes as users of systems with Broadwell and Haswell chips report problems with increased reboots.
Krzanich uses his letter to thank Google's Project Zero for identifying the Meltdown and Spectre problems, and also for practicing responsible disclosure. He uses the letter to set out a series of promises which he describes as "Intel's commitments to our customers."
He makes three pledges:
In a separate post, Intel's Navin Shenoy acknowledges problems caused by installing the patches designed to fix Spectre and Meltdown. He says:
We have received reports from a few customers of higher system reboots after applying firmware updates. Specifically, these systems are running Intel Broadwell and Haswell CPUs for both client and data center. We are working quickly with these customers to understand, diagnose and address this reboot issue. If this requires a revised firmware update from Intel, we will distribute that update through the normal channels. We are also working directly with data center customers to discuss the issue.
He says that users should continue to apply any updates that are made available for their systems.