Resolving incidents that impact consumers takes IT teams approximately double the amount of time customers are willing to wait for a service that isn't performing properly, according to a new study.

The research by digital operations management company PagerDuty surveyed over 300 IT personnel in development and operations as well as over 300 consumers in order to identify the challenges of meeting customer expectations.

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Enterprises are increasingly bound by legal and compliance requirements to retain information and communications.

Yet a new study reveals that over half of office-based employees say their companies don't have written policies on data retention or personal use of work devices, or if they do, they aren’t aware of them.

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Businesses encounter a variety of challenges in building systems on and around Spark to meet the needs of data engineering.

Often engineers need to perform mission-critical data cleansing, transformations, and manipulations, to make business activities real-time dashboards or fraud detection possible. Mastering data engineering is therefore an essential step to automating systems and making data-driven decisions.

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Security professionals are putting pressure on themselves to secure their organization's systems according to the findings of a new report.

The 2017 Security Pressures Report from managed security specialist Trustwave surveyed over 1,600 security decision makers around the world and finds that while 53 percent of respondents report increased pressure in trying to secure their organization, that pressure is becoming more personal as 24 percent say they put the most pressure on themselves, up from 13 percent last year.

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While companies are keen to benefit from the agility and cost savings of using the cloud, there are still concerns about the ability to monitor and secure systems to an enterprise standard.

Ireland-based network analysis specialist Corvil is addressing this with the launch of a software-defined solution for packet-level instrumentation of virtual machines in public, private and hybrid cloud infrastructures.

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A combination of big data and the web means that there's more opportunity than ever for companies to study and understand the habits of consumers.

Online lists and voting site Ranker is using its wealth of polling data to launch a new Ranker Insights platform for marketers to uncover details of consumer behavior.

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Workforces are increasingly mobile, but that presents a problem for businesses when it comes to controlling workloads.

Scheduling software specialist Skedulo and marketing company Column Five have produced an infographic showing how technology is key to managing field workers.

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Although governments need to secure their nation's critical infrastructure from cyber attack, they can often lack the context in which to assess risk.

Security ratings specialist BitSight is addressing this with the announcement of its Sovereign Security Ratings, the first objective measurement of national cybersecurity risk.

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In the dash to move systems to the cloud many organizations neglect the need to safely backup their information.

Secure file services specialist CTERA Networks is addressing this problem for Amazon cloud users by making its Cloud Server Data Protection Platform available on the AWS Marketplace.

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Inateck has for a long time been producing good quality, reasonably priced sleeves and cases for laptops and tablets. It's now added to its selection with two new offerings.

There's not a great deal to say about the Inateck LC1302, it's a simple neoprene sleeve designed to fit 13-inch laptops and notebooks or larger tablets like the Surface Pro. A wide opening zipper allows for easy access, waterproof material keeps the contents safe from rain and spillages, and three layers of fabric protect from shocks.

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Back in February of this year researchers at Kaspersky Lab uncovered a series of mysterious fileless attacks against banks where criminals were using in-memory malware to infect banking networks.

A recent investigation into a Russian bank ATM, where there was no money, no traces of physical interaction with the machine and no malware, has thrown further light on this activity.

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The speed at which companies have adopted cloud services has led in many cases to difficulties understanding and controlling the costs involved.

Enterprise cloud management company RightScale has a solution to this issue with a new stand-alone collaborative cloud cost management and optimization solution.

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Enterprise information management (EIM) and master data management (MDM) have in the past been complex tasks that have meant tight control of data by the IT department.

Now though MDM specialist Semarchy is launching a new intelligent solution called xDM, designed to deliver control of data to the business user.

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It always seemed a little odd that, having acquired McAfee in 2010, Intel chose to drop what was a well established brand in the security field in favor of Intel Security.

Well, now things have come full circle and Intel Security will now be known as McAfee, operating as a standalone business, though still with investment from Intel.

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Data science company Protagonist (previously called Monitor 360) is launching a new platform that is designed to analyze complex, cross-platform data sets in order to reveal the underlying beliefs and motivations of consumers.

Using advanced natural language processing and machine learning it can uncover and measure the narratives that impact a given market, while the company's team of narrative experts apply high-level evaluation to give actionable meaning to the findings.

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