Ian Barker

How contact centers have become a prime target for hackers [Q&A]

call center

With growing security threats and compliance being taken seriously, companies are more aware than ever of the need to protect their data.

This means hackers must work harder to try to steal information and contact centers are in the front line. We spoke to Ben Rafferty, chief innovation officer at security and compliance specialist Semafone to find out how contact centers are under threat and what can be done to protect them.

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Dark web tags harm website performance and put data at risk

Downloading

Website tags, small pieces of JavaScript code or small images, are often used to collect information about users. But they can add to load times and if misused can be a security risk too.

A new study from digital governance specialist Crownpeak reveals over 1,700 'dark web' tags found on websites belonging to companies in the Fortune 100, causing a total average website latency of 5.2 seconds.

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Zoho launches next generation Office Suite with added AI

Zoho logo

Popular cloud-based office suite Zoho is launching a new version of its software complete with AI-powered personal assistant.

Zoho Office is made up of four cloud-based productivity software applications -- Zoho Writer, Zoho Sheet, Zoho Show, and Zoho Notebook. These are fully integrated with each other and with Zoho Mail the company’s messaging app Cliq.

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Roses are red, violets are blue, Valentine scammers are out to trick you

Heart phone

A Nigeria-based gang of scam artists, known as Scarlet Widow, have been using romance scams to trick victims out of large amounts of cash.

Secure email company Agari has uncovered the scam which involves posting fake personas on the largest dating websites like Match, eHarmony, and OKCupid.

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Mobile marketers increase their focus on data

Mobile ads

Data has become an increasingly popular resource for marketers, new research from marketing platform YouAppi reveals that 98 percent of respondents say they have increased their organizational investment in data.

What's more that investment is paying off, 97 percent say they have seen improvement, with more than half of those calling the improvements ‘significant.’

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Only one in three organizations is confident of avoiding a data breach

data breach

A majority of organizations are not confident in their ability to avoid major data breaches according to a new study.

The report for breach avoidance company Balbix, based on research from the Ponemon Institute, shows that 68 percent feel their staffing is not adequate for a strong cybersecurity posture and only 15 percent say their patching efforts are highly effective.

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Security worries hold back second-hand mobile device market

Mobile security

According to the results of a new study, 58 percent of global consumers have yet to trade in an old mobile device, though 64 percent report they would be willing to do so if more stringent data management processes were in place.

The research by data erasure specialist Blancco shows 66 percent of respondents have some concern that data on their old devices might be accessed or compromised after trade-in.

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Could the 3D video selfie replace 2FA?

Selfie

The industry is constantly looking for ways to bolster login security. Multi-factor authentication and knowledge-based systems are popular but can be cumbersome, so how about using something you carry around all the time, yourself -- or indeed yourselfie?

Identity specialist Jumio is launching Jumio Authentication, a video-selfie authentication tool enabling users to verify themselves during high-risk transactions and unlock everything from online accounts to rental cars, replacing passwords on any device.

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Unmanaged open source code could put companies at risk

code

More than half the code found in commercial software packages is open source, but if it isn’t properly tracked businesses might be in the dark on the number of vulnerabilities and license compliance issues that exist in their applications.

Software supply chain specialist Flexera has released a report looking into the state of open source license compliance, based on analyzing data from 134 software audits.

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Phishing gets more personal and harder to detect

Phishing

An analysis of phishing attacks in the final quarter of 2018 reveals the majority of attacks showed an increase in target personalization, making them considerably more difficult to detect.

The study by email protection start up INKY shows 12 percent of phishing attacks in the period took the form of corporate VIP impersonations, 10 percent were sender forgery and six percent were via corporate email spoofing.

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Data integration is the number one challenge for enterprises

Storage puzzle

Almost half of respondents to a new survey identify ever-increasing disparate data sources as a major pain point.

The study from development technology specialist Progress also finds 44 percent of respondents are worried about integrating cloud data with on-premises data, making real-time hybrid connectivity critical.

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Machine learning tool helps prioritize vulnerabilities

data threat

One of the keys to keeping systems secure is to effectively prioritize vulnerabilities. Given the volume, with 16,500 new vulnerabilities disclosed in 2018 alone, though this is a tough task.

To help businesses focus on the highest risks, Tenable is launching a new Predictive Prioritization tool that uses machine learning to zoom in on the three percent of vulnerabilities with the greatest likelihood of being exploited in the next 28 days.

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New cloud app helps businesses understand their IT environments

network

As systems become more complex it can be hard for enterprises to understand their IT environment, which presents a problem for operations and security teams.

Cloud-based security specialist Qualys is launching a new IT Asset Inventory cloud application to provide quick analysis of complex and interconnected global IT environments, and help collaboration on security remediation efforts.

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Number of DDoS attacks falls but sophistication improves

DDoS attack

2018 saw a decline of 13 percent in the overall number of DDoS attacks when compared to the previous year, but cybercriminals are turning to longer, more sophisticated, mixed and HTTP flood attack techniques.

This is revealed in Kaspersky Lab's DDoS Q4 2018 Intelligence Report, which also shows the average attack duration has grown. Compared with the beginning of the year, the average length of attacks has more than doubled -- from 95 minutes in Q1 to 218 minutes in Q4 2018.

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Microsoft continues to beat Google in battle of the enterprise apps

Business technology

A new survey from identity platform Okta shows that 67 percent of knowledge workers prefer Microsoft Word over Google Docs, while only 15 percent report the opposite.

Another 16 percent identify Google Docs as a top-three most frustrating app. When it comes to email, 49 percent prefer Microsoft Outlook over Gmail, while 35 percent report the opposite.

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