Articles about Managed Services

With more businesses looking to outsource their support thanks to factors like skills shortages, there's clearly a demand for providing services like automation and remote monitoring and management tools.

But what does it take to set up an IT support business? And how does the idea live up to reality? We spoke to Dale Dawson, director of product at MSP platform Syncro to find out.

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As businesses across industries continue to grapple with staffing shortages due to the ongoing "Great Resignation," many IT workers feel the stress of additional hours and increasing workloads. Put simply, IT workers are suffering from burnout, and businesses are buckling under the weight of unfinished projects and are unable to keep up with the essential maintenance of their database environments.

Recent trends -- such as the rise in resignations, the skyrocketing demand for IT services, the rapid acceleration of digital transformation, and the growing need for new initiatives surrounding data security -- further complicate this situation. To say that IT departments have been overworked would be the understatement of the century.

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In spite of two years of radical change brought about by COVID-19, most IT service management (ITSM) organizations still haven't redesigned their employee support for a hybrid world.

A new study from AI service management company Espressive finds that even though there are new support tools available most enterprises haven't updated their model for employee self-help, forcing remote employees to phone and email the help desk in record numbers.

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As customers demand personalized services, businesses are under increasing pressure to meet those demands. In turn, employees need support as projects grow more complex, and to meet the needs of both customer and workforce, juggling cloud management in-house can be a relentless headache. 

In these situations, businesses seek the assistance of a managed IT service provider. These highly skilled technology partners specialize in simplifying the process and easing the headache. Ultimately, managed services free your staff from performing time-consuming tasks and allow them to focus on the core business operations instead.

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A new report produced by MITRE Engenuity and Cybersecurity Insiders seeks to understand the current state of managed services security.

It finds that while 68 percent of respondents use MSSP/MDR solutions to fill security gaps, a worrying 47 percent are not confident in the technology or the people. Also 44 percent are not confident in the managed services security processes.

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The world as we know it has changed significantly in the past couple of years, and so have managed services. While IT infrastructure and security continue to be more important than ever with large numbers of companies across the globe implementing remote and hybrid working policies, this situation has created the need for additional services that go beyond the standard managed services package. As the future of work continues to evolve, so too will the offering of experienced managed service providers (MSPs).

Prior to the global pandemic, MSPs were primarily focused on IT security and infrastructure. Companies would often outsource all or part of their IT in order to keep costs low and ensure that they had the crucial expertise and systems at hand without having to hire in-house specialists. Ensuring that their IT systems are secure and working at optimal capacity makes it possible to focus on other tasks that will help move the needle and big-picture goals. This is why MSPs are still very popular with businesses of all sizes. Despite large in-house IT teams, an estimated 90% of Fortune 1000 companies use MSPs for part of their IT management.

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