Real-time feedback is the key to improving the digital experience
Companies are always looking for ways to optimize their business performance and customer success. Realizing that employee satisfaction is critical to advancing business goals, many companies are taking a stronger look at their employees' digital experience.
Team members who are unhappy with technology that is supposed to help them do their jobs are less productive and more likely to leave an organization than employees who are happy with the technology stack. But, as hybrid work has become the norm, IT departments have had a harder task monitoring their employees’ digital experience.