Articles about KB5072911

Microsoft confirms Windows 11 24H2 bug that crashes the Start Menu, File Explorer and more

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Microsoft has acknowledged a serious issue with Windows 11 24H2 which it says can cause “multiple symptoms”. The problem has been around for a number of months now, and occurs when provisioning systems with cumulative updates released from July 2025.

The list of potential issues caused by the bug includes problems with File Explorer, the Setting apps, the Start menu, the Taskbar and more besides. While it is good that Microsoft has now confirmed that it is aware of the issues that have been affecting people for so long, the company is yet to come up with a proper fix – only a workaround.

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