The KM comeback: How IT leaders can optimize a knowledge-driven business future
Knowledge management (KM) -- a concept first established in the 1980s -- is now witnessing both a rapid comeback and a transformation. A perfect storm of factors is contributing to these trends, including the shift to remote and hybrid work; dramatic changes in customer and employee perceptions; "The Great Resignation" that took place in 2021 and the wave of tech company layoffs that followed it; and most notably, the continued explosion in the amount of unstructured content -- scattered across a growing number of siloed applications.
Knowledge Management has made its way back on the CIO agenda as one of the most important initiatives for business resiliency in the years ahead. And, now IT leaders assess how best to implement technologies that discover, cultivate and protect the collective knowledge of an organization and seamlessly disseminate it to employees where and when they need it. This new version of KM promises that the latest technology can help tame content chaos; however, doing that successfully means addressing a number of challenges.