A new era of work: How AIOps and Unified Observability can take DEX to new heights
Businesses are in the early stages of a new era of employee relations as both the workplace and the workforce undergo significant changes. The pandemic accelerated the shift to hybrid work environments, which has, in turn, accelerated the ongoing digital transformations that made hybrid work possible in the first place. Meanwhile, baby boomers are retiring, Millennials are moving into management, and the Gen Z cohorts are just starting their careers.
The digital natives now populating companies have discriminating expectations for how technology works for them. For example, Riverbed’s Global Digital Employee Experience (DEX) Survey found that 68 percent of employees would leave the company if they were unhappy with the DEX. Companies that fail to provide seamless DEX -- which covers the full range of how employees engage with technology at work, from an intranet to email and collaboration platforms to HR systems -- risk frustrating employees when things do not work as expected. This not only increases the chances employees may look for another employer, but a faulty DEX brings losses in productivity and potential damage to a company’s reputation.