Remembering the human factor in AI -- Why businesses should focus on workflows, not just applications
An Office for National Statistics (ONS) report shows that one in three UK workers now believe AI could take their job. This concern has been intensified by narratives that overlook AI’s success in collaborating with humans. In reality, the most effective AI applications have been those that serve as assistants to employees, enhancing their role and maximizing their productivity, rather than replacing them.
Businesses undoubtedly understand the potential AI has to boost the productivity of employees, with more than three in every four organizations either using or exploring the use of AI. However, employers are equally unaware of the complexity of their employees’ workflows. A recent WalkMe report shows that enterprise leaders believe their business is using an average of 21 applications each week. The true number is 211, with more than 20 percent of those being AI applications.