Many users are locked out of LastPass after authenticator app reset
The support forums of password management tool LastPass are filling up with complaints from confused and disgruntled users who found themselves locked out of their accounts. The problems stem from a forced authenticator app reset implanted by the company following a series of security incidents last year.
Starting last month, LastPass forcibly logged out users and required them to reset their multifactor authentication (MFA) apps such as Google Authenticator and Microsoft Authenticator. But having followed the instructions given by the company, large numbers of users report that they are unable to access their LastPass vaults after being locked out their accounts.