'Yo quiero' Voice AI: Taco Bell enhances U.S. drive-thrus with new technology
Yum! Brands, owner of Taco Bell, has announced the expansion of its Voice AI technology to additional drive-thru locations across the U.S., aiming to equip hundreds of stores by the end of 2024. This development is part of a larger plan to eventually deploy Voice AI technology in Taco Bell drive-thrus worldwide.
The Voice AI technology, already operational in more than 100 Taco Bell drive-thrus across 13 states, seeks to streamline operations for team members and improve the ordering process for customers. The reported benefits include reducing the workload for team members, enhancing order accuracy, providing a consistent and amiable customer interaction, and decreasing wait times, which collectively contribute to Taco Bell's and Yum! Brands' growth objectives.