Microsoft Debuts Diagnostic Solution Guide
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Microsoft has created a new Web site to help Windows 2000 and NT users solve problems without the need to call tech support. The four-step process lets users explain the problem and any possible error boxes that may have popped up when the error occurred, at which time the Diagnostic Solution Guide provides several general solutions to what problem may have occurred. Further online help is available upon answering more questions. The more questions you answer, the better a response the site will provide. Go to Diagnostic Solutions Guide site for more information and to begin using it.