New Outage Hits Comcast Subscribers

For the second time in less than a week, Comcast High Speed Internet customers found themselves without Internet service due to a nearly nationwide failure of it's domain name servers. According to posts on Comcast's own help forums, problems began shortly after 10:30pm Eastern Time Tuesday and quickly spread across the country over the next several hours.

BetaNews received reports of connection issues from Comcast subscribers in the Philadelphia, Detroit and San Francisco areas; however, according to user forums, there were reports of problems in several other areas across the country.

The latest round of problems were clearly upsetting customers. "Again no communication from Comcast regarding the outage, and their customers get the shaft again. Comcast has done nothing for me except to raise both my cable and Internet costs 4 times in the last two years," one customer wrote in Comcast's Support forum.

Others threatened to drop Comcast's service altogether. "It's getting to the point where I am seriously considering going back to SBC DSL for Internet," another angry customer wrote. "It wasn't as fast, but they didn't blatantly lie about what was going on the few times their service went down."

The user was referring to Comcast allegedly blaming the April 7 outage on a denial-of-service attack according to some customers who called and demanded an explanation from the company. Comcast did not give any official public reason as to what exactly the cause of the outage was, although moderators in the support forums denied that was the cause.

However, some said they understood that there would be problems. "Comcast has been really good for me historically," a Comcast subscriber from San Francisco who went by the name Marc told BetaNews. "I can forgive this issue."