Trend Micro's $8 Million Bug Fix

Trend Micro on Thursday warned investors that it would not meet original revenue and profit forecasts for the April to June quarter of this year, lowering profit forecasts by over one-fifth and adjusting net income down 16.7 percent. Behind the adjustments are costs related to recovery from an April 23 update to its software that caused customer's computers to experience high CPU usage, become unstable and possibly crash.

At the time of the incident, Trend Micro told BetaNews that it would do all it could to assist customers in bringing their systems back online. The company estimated the cost of this process at 903 million yen ($8.05 million USD) as of the end of June. Trend Micro received service requests from about 28,300 customers and 700 corporate accounts according to company estimates.