Amazon has announced a new contact center solution aimed to "power millions of customer conversations." The solution, named Amazon Connect, is a cloud-based offering, with customers paying by the minute of usage.

It all starts with the "Virtual Contact Center" solution, integrated deep within AWS. According to Amazon, it only takes a couple of minutes to set the feature up and it requires no special training to use. Payment by the minute goes on top of telephony costs, a pricing model AWS uses in its cloud services, too.

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Thousands of Alexa developers can now build and host most Alexa skills for free using Amazon Web Services (AWS), thanks to a newly released Amazon program.

Previously, developers have had at their disposal the AWS Free Tier, offering a million AWS Lambda requests and a total of 750 hours of Amazon Elastic Compute Cloud (Amazon EC2) -- monthly, for free. However, exceeding these limits also meant monthly fees.

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Following a ruling by a Pennsylvania court that Google would have to turn over emails stored overseas, Apple, Microsoft, Amazon and Cisco have come together to file an amicus brief in support of the company.

Filing an amicus brief is a way in which companies or people not directly involved in a case can show their interest in it to a court. In this situation, it is in the best interest of the companies that filed the brief that US law enforcement remains unable to access customer data that is currently stored outside of the US.

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When a large portion of the Internet went offline earlier last week, no one could have guessed that the reason for it would be a simple typo. Yet, that’s exactly what happened, as Amazon gave an explanation to the incident.

A number of big websites (and an even greater number of smaller ones) went offline for five hours -- Trello, Lonely Planet, Medium, IFTTT, Quora, and pretty much every site built on Wix.

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If you happen to have an Amazon Prime account then you're aware of the benefits that come along with your annual fee. There's the free two-day shipping, the streaming video service, the music, and more.

Amazon is also producing its own original shows, several becoming big hits, like The Man in the High Castle and Transparent.

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The explosion of digital information flooding the modern enterprise today creates its own unique challenges. Organizations strive to integrate multiple disparate systems, connect to a global ecosystem of partners and customers, and transfer large files and data sets securely -- basically, do business today -- but doing so efficiently and securely challenges even the largest and most skilled IT teams.

Amazon recently launched a service to literally drive a truck to your data center, load it up with all of your data, and drive it back to an Amazon server farm to plug it in and push it to the cloud. The rationale behind this offering stems from the idea that businesses looking to move massive amounts of data -- terabytes and petabytes of information -- to Amazon’s cloud don’t have a fast, affordable option to do so over the internet. But what if they did?

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When I want to stream locally stored media to my television, I turn to Plex. The popular service has apps for many devices such as Xbox One and Apple TV -- both of which I own. Heck, even my Samsung 4K TV has Plex support built in. Ultimately, the value of the service is found in both its ease of use and cross-platform support.

Never known to stand on its laurels, Plex is constantly improving, and today, it gets a really exciting new feature. Users of the service that are also owners of Amazon Echo or other compatible devices can now leverage the Alexa voice assistant to interact with Plex.

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The measure of Apple fiscal first quarter 2017 isn't record revenues ($78.35 billion) but comparison to major competitors: More than three times Google ($26.06 billion) or Microsoft ($24.1 billion). Amazon announces tomorrow, Groundhog Day. Will the retailer's CEO, Jeff Bezos, see his shadow? The 3x multiplier nearly applies to net income: $17.89 billion, versus $6.64 billion and $5.2 billion, respectively, for the two rivals. Looked at differently, compared to Apple's same quarter in fiscal 2010, seven years later, profits exceed total revenues ($15.68 billion). That's an astounding comparison.

The results defy pundits' prognostications, including my own, about gravity pulling the company back to Earth. iPhone, as major source of revenue, can only stay up for so long, before slowing smartphone sales wreck havoc. That said, credit where it's due: CEO Tim Cook is, as I've asserted before, a logistics and manufacturing genius. He is a strategist, but not an innovation leader like predecessor Steve Jobs. Cook masterfully manages his inheritance, but he, nor Apple observers, should get lost in the quarter's glow: iPhone remains boon and bane.

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Starbucks coffee fuels the days of many people. While the company's beverages are a bit expensive compared to, say, McDonalds or 7-11, they are chock full of caffeine and very tasty. Quite frankly, I drink Starbucks coffee or tea pretty much every day, as I often work in its locations -- they have clean tables and free Wi-Fi.

The company has often embraced technology within its stores -- it offers a nice mobile app with Spotify integration, and many of its tables offer wireless smartphone charging. Today, the company rolls out voice ordering through its own mobile iOS app or Amazon Alexa. Unfortunately, the iOS feature will be limited to 1,000 beta testers at first.

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Amazon has steadily been expanding the scope of its cloud storage business AWS beyond hosting websites and apps for businesses and today the company announced its latest venture aimed at increasing IT skills training in the UK.

During an event in London, the company announced its new training and job placement program, re:Start. Amazon's new service, that was built in partnership with the UK's Ministry of Defense, the Prince's Trust and QA consulting, is geared toward educating young adults and military veterans and their wives.

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Today we arrive at the first of two 10-year anniversaries regarding iPhone: Steve Jobs unveiling the handset six months before its release -- unusual for Apple's then-CEO to pre-announce something, but necessary, with the federal regulatory rigmarole that cellular devices go through. Jobs and his management team brought the smartphone to market at great risk: Established and entrenched manufacturers, mainly Nokia, had huge distribution channels and massive amounts of research and development invested in their cellulars. iPhone debuted in one market (United States) and on a single carrier (AT&T, which concurrently rebranded). By most measures of business strategies: Insanity. But risk was a defining characteristic of Jobs' leadership style running the company.

You will read many "state of iPhone" analyses and commentaries this week spotlighting slowing sales, as buying growth plateaus in major markets (China, Europe, and the United States) and observing that Android continues to gobble global market share. The problem with iPhone is something else, and it's a metaphor for what's desperately wrong at Apple as 2017 starts: Loss of innovative mindshare; obsession with an outdated design motif; unwillingness to take meaningful risks. The company's fortunes rose with iPhone, and they will fall with it.

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This is one of the many times of year that retailers have sales, coinciding neatly with the time of year when many people are feeling the pinch after splashing out on food and presents. But if you're scouring Amazon for great deals, watch out for sellers who are actually using low prices to lure you into a phishing scam.

One seller going by the name of (among others) Sc-Elegance uses "used, like new" tech products as bait, ultimately directing buyers to a fraudulent site to make payments. Security experts are warning shoppers to be on their guard.

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When I bought a new 4K television, my first purchase to go with it was Amazon’s Fire TV box with 4K Ultra HD. The tiny box provides a range of great 4K content -- mostly Amazon Originals, although there’s also a decent selection of movies available to purchase.

Soon you might not need to buy anything in order to view 4K content from Amazon though, as the retail giant today announces Fire TV Edition, which will come built into the latest 4K Smart TVs.

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2016 was a bad year in lots of ways -- loads of celebrity deaths, plus Brexit and Trump (depending on your point of view of course) -- but a good year for new tech.

Rather than just looking at what exciting new products made it on to the market in 2016, I’ve decided to take a look at the items that have become part of my digital life in the past 12 months.

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2016 is drawing to a close and we're already looking forward to everything a new year will bring. It gets started quick when the Consumer Electronics Show kicks off 2017, but before we start ogling at all those products that may or may not ever see a store shelf, it's time to take a glance back at the year that was.

Many products showed up on the BetaNews doorstep this year and we all worked hard to bring you an overview of them so you'd know what to buy and what to avoid. Now it's time for me to take a look at a few of my favorite items from the past 12 months.

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