The dark estate: Reclaiming productivity and millions
The modern workforce is more distributed and dependent on devices than ever before. In this hybrid work environment, digital employee experiences are siloed. IT teams are on the hook to ensure end-user productivity despite strained financial resources and the IT talent war.
Despite their technical expertise, IT service teams are limited in their ability to be in multiple locations at once. Distributed workforces further cause significant blind spots and open up businesses to vulnerabilities hiding in the dark estate. That’s where hidden issues live, yet IT teams can’t see them. The potential for unknown risks is nothing new in IT. So why should businesses care about the dark estate, especially now when IT departments are already burdened by lengthy lists of service requests, putting out fires, and keeping up with security challenges?