Reframing the IT department: The new driver of business productivity
For decades, IT departments have been viewed as a siloed part of the business, designed to offer technical support, from resetting passwords to resolving hardware issues. While dealing with technical difficulties is a key aspect of the role for many IT professionals, the rise of digitized workplaces and solutions requires businesses to both re-evaluate and reprioritize how they view IT teams and their potential.
In our increasingly online, data-driven world, technology now facilitates almost every aspect of a business in some capacity. Effective use of these evolving systems is crucial not just for basic day-to-day functions but for communication, data analysis, and customer and employee experience, all of which are essential drivers of growth and productivity.
These are the three biggest goals for an IT organization
One of the biggest misconceptions about IT is that we are only called when something is broken and needs to be fixed.
But IT’s unique knowledge and skills place us in a central role for the organization. And we should use that position of influence to unlock potential and achieve three main goals: enablement, protection, and innovation.