Sonos promises to fix its poorly designed new app
Sonos is admitting that its May app release was a disaster, but the company says it is committed to fixing the situation. In response to heavy criticism, Sonos has announced several new commitments aimed at addressing the issues with its app and restoring customer trust.
Sonos CEO Patrick Spence acknowledged the missteps, stating, “Our priority since its release has been -- and continues to be -- fixing the app.” The company has unveiled seven key commitments, which include improving pre-launch testing, extending warranties for existing products, and updating its app regularly every 2-4 weeks.
Sonos is reportedly working on earbuds
Audio company Sonos is well known for its speakers and soundbars, and last year the company filed a patent that showed it had wireless headphones in development too.
That's not the only product in the pipeline though as Sonos is also reportedly working on earbuds. Development is in early stages however, so things could change or perhaps the product never sees the light of day.
Sonos CEO apologizes for device update fiasco
Owners of Sonos devices were disappointed when they were told by the company that as of May 2020, there would be no more software updates released for older equipment. Sonos offered customers two options for "legacy products": keep using them without updates, or brick them by putting them in Recycle Mode in return for a 30 percent discount on a future purchase.
There was an understandable backlash from Sonos' userbase, and now the company's CEO has been forced to pen a letter in which he assures customers that devices will work for "as long as possible". Patrick Spence concedes that "we did not get this right from the start". He continues: "My apologies for that and I wanted to personally assure you of the path forward".