TechOps is a mess: Open source is the solution
Building software is hard. Building cloud software is even harder because things move much faster -- and require mission-critical reliability and availability. To effectively build software in the cloud, engineering teams need observability, CI/CD, reporting, and lots of tooling. But all of the tools available to engineering teams never quite fit together in a way that provides visibility and consistency. When things go wrong, developers scramble to troubleshoot systems with disparate data and systems.
TechOps teams are in charge of keeping everything running. But poorly integrated toolsets create an environment where teams have several interfaces and data sets to wrangle when operating critical services. Teams often try to solve this problem by creating one-off integrations of out-of-the box tools with internally developed tooling and process. These integrations are generally very shallow, and create a significant maintenance burden and reliability gaps.