Microsoft confirms Outlook.com is down for some people

If you are having trouble accessing Outlook.com at the moment, you're not alone. Many people -- particularly in Europe -- are experiencing problems with Microsoft's email service.

Microsoft has confirmed that there is an issue with "load-balancing infrastructure," and investigations are underway to discover the source of the problem. Users affected by the problem say that the messages they try to send remain in the Draft folder rather than reaching the intended recipient.

The problem-detecting site downdetector shows that there are large number of people experiencing problems with either accessing the Outlook website or logging in. In the comments people are complaining that they have not been able to send or receive email for most of the day.

Over on the Office 365 Service Health page, Microsoft confirms that "we're having issues, but we're working on it."

Title: Can't connect to Outlook.com

User Impact: Users located in Europe may be unable to send or receive email messages.

More info: Additionally, users may be unable to access their outlook.com email accounts. Users may also observe that sent emails remain in the Drafts folder.

Current status: We've identified that a subset of load-balancing infrastructure may be experiencing increased CPU utilization, which does not appear to correlate with increases in user traffic. We're continuing to investigate to determine the source of the issue and to identify service recovery steps.

Start time: Monday, September 18, 2017, at 7:20 AM UTC

Next update by: Monday, September 18, 2017, at 8:00 PM UTC

Have you been affected by the outage?