Building digital trust to support digital transformation and a distributed workforce
In the UK, we have recently witnessed several issues around trust. These issues center around the ethics and control of data access and use, interaction through the Internet, digital risk resilience and how digital technology has eroded trust. In particular, this applies to trust in the government, whereby politicians have been called into question over their behavior, policies, protocols, appropriate use of technology, and more, especially post-pandemic.
To this point, the current stand-off between the Covid inquiry and the UK government calls trust into question again. In this case, the debate is about the use of appropriate messaging platforms as the government made some of the most important decisions in a generation.