Canonical Firefighting Support offers expert troubleshooting for Ubuntu Linux systems
Canonical has introduced Firefighting Support, a service specifically designed for organizations that manage their own infrastructure but require expert assistance for troubleshooting Ubuntu systems. This service, billed annually per node, provides rapid response times and comprehensive support, including Ubuntu Pro.
Firefighting Support ensures that customers receive help from Canonical Managed Solutions engineers within an hour of reporting a high-severity issue, facilitated through video calls. This service also includes Ubuntu Pro + Support, offering 24/7 assistance for selected products without additional fees, ensuring continuous and reliable support.