Could advances in technology help banks increase their ESG potential?
Big banks once had almost unmatched dominance over the global financial sector. It allowed them to build glittering skyscrapers as their headquarters and helped transform London’s Canary Wharf from disused docks into what is probably Europe’s preeminent financial hub. In recent years, however, that dominance has come under threat from challenger and neo-banks, as well as from innovative fintech startups.
In fact, research released in 2022 shows that as many as 44 percent of UK business banking customers have already switched from a traditional bank to an online one. Almost two-thirds (65 percent) made the switch because they thought the online bank offered a better product. At the same time, the collapse of Silicon Valley Bank and the forced takeover of Credit Suisse by UBS has players across the sector scrabbling to avoid a global banking crisis.
How gamification can help solve the skills shortage [Q&A]
Almost all areas of the IT industry are suffering from a shortage of skilled staff. In order to prevent the skilled people you do have being poached by other companies it's important to keep them happy.
One of the methods of doing that is to improve their level of engagement. Martin Browne, customer experience chief technologist of communications provider DigitalWell, believes that the way to achieve better engagement is by using gamification, we spoke to him to find out more.