Automation challenges unpacked -- Part 2: Process complexity
In my last article about automation challenges, I covered how to manage endpoint diversity -- all of the people, systems and devices that execute tasks within an end-to-end automated process. In this piece, I’ll focus on process complexity, which is closely intertwined with endpoint diversity.
Many organizations share the ambitious goal of automating their processes as much as possible. However, in reality, processes are often automated “locally,” or within a single software system, team, or group of devices. To execute a process, you need to coordinate the execution of all of its tasks, based on a certain logic. Most processes -- even if they sound simple -- follow a more complex logic than the straightforward series of steps involved in a confined local process.