AOL Settles with Florida Over Billing
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AOL has settled with the state of Florida after an investigation regarding over 1,000 customer complaints related to the Internet service provider's billing and subscriber practices. AOL previously settled with New York after AOL employees refused customer requests to cancel their accounts.
The problem shot into the public spotlight earlier this year after a customer recorded a call in which the AOL employee said he could not cancel the AOL service. Florida consumers who filed a complaint about AOL are eligible to be part of the settlement, in which AOL will pay restitution or forgive outstanding balances.