'Up-to-Date' Snow Leopard customers aren't getting what they paid for

The Mac OS X Snow Leopard Up-to-Date program promised users who bought a qualifying Mac or Xserve on or after June 8th of this year an automatic upgrade from Leopard to Snow Leopard for only $9.95.

However, it appears that Apple is only shipping out full versions of the operating system upgrade today, and not the Up-to-Date versions. As to be expected, customers who put in their orders months ago are expressing 140 characters worth of displeasure all over Twitter this afternoon.


"Like others, I'm confused why Apple didn't ship Snow Leopard to Up-To-Date customers to arrive 8/28. My delivery is expected 9/01 to 9/04," one user wrote.

"Maybe Steve Jobs is sealing every up-to-date Snow Leopard order with a kiss. Only logical explanation why my order hasn't shipped," wrote another.

Yet another said, "Whew, glad I ordered two copies of Snow Leopard. Only the retail shipped, the 'Up to Date' program copy has not..."

"Expected Product Availability" on the Up-to-Date site now simply says "September 2009."

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