Newegg bolsters its customer service with Facebook Messenger
As a PC builder, Newegg is a website on which I spend a lot of time. Not only does this online retailer offer great prices, reliable customer service, and a large amount of available products, but it is a great resource for learning too. Even if you aren't looking to spend money, you can "window shop" at the new offerings, as a way to stay up-to-date on the latest trends and technologies.
Today, Newegg enables a new feature that is really cool and forward-thinking. You can now interact with the retailer's customer service using Facebook Messenger. In other words, the social network's messenger service has value that expands beyond casual chatting -- it is also a legit business tool, dubbed "Messenger for Business".
"Newegg currently offers a breadth of support options via email, SMS text message, phone and chat. Giving customers the ability to engage with Newegg's customer support representatives via Messenger -- one of the most popular apps in the world, with hundreds of millions of users -- is an important asset to add to the company’s mobile strategy", says Newegg.
The online retailer further says, "to reach Newegg's customer support representatives via Messenger, simply visit Newegg's Facebook Page and message the support team. Or, search for Newegg directly from within Messenger to start a conversation. This new service is enabled by In the Chat, whose digital customer service platform brings together contact management capabilities for social media, text, chat, email and messaging apps in a single, convenient contact center solution. During regular business hours, Newegg's customer support representatives will be available to help resolve issues in real-time. Messages sent outside business hours will receive responses the following business day".
If you are the type of person that boycotts Facebook, and other social networks, do not worry -- Newegg will continue to offer more traditional methods of contact, such as phone and email. With that said, I suggest giving Facebook Messenger a try. It is one of the better such offerings, and is available for many platforms -- including the web.
Would you ever utilize Facebook Messenger as a way to interact with a company's customer service? Tell me in the comments.