Microsoft to Replace Faulty Xbox Cords
Microsoft announced Thursday a program to replace the power cords on over 14.1 million Xbox systems worldwide. Microsoft said that the voluntary replacement offer is to protect consumers from a potential fire hazard, which could occur in about one out of every 10,000 units.
While most of the failures have resulted in no injury to the consumer, Microsoft disclosed in a statement that approximately 30 individuals reported slight injuries and property damage, including minor burns, and smoke and fire damage to property.
"This is a preventative step we're choosing to take despite the rarity of these incidents," said Robbie Bach, senior vice president of the Home and Entertainment Division at Microsoft. "We regret the inconvenience, but believe offering consumers a free replacement is the responsible thing to do."
In all regions except Europe, Xbox consoles manufactured before October 23, 2003 require a replacement power cord. In Europe, consoles manufactured before January 13, 2004, require a new cord.
Consumers wishing to get a new power cord should go to the Xbox Web site and follow the provided instructions. While the new cord is in transit, Microsoft says it recommends that the machine be turned off while not in use as a safety precaution.