Windows 10 patch messing with your Office 2016 templates? Here's how you can get them back

Windows 10 solution

A cumulative Windows 10 patch has had some Word 2016 users cringing in despair. The patch, titled Cumulative Update KB3124200, is causing the Word 2016 template file Normal.dotm to be renamed.

Then, once the text processing program is restarted, it sees the file missing and creates a new one, basically restoring it to factory settings, which is a bummer. The Normal.dotm file is where Word stores all the custom macros, custom spellcheck and auto-correct features.


The update, which was released next week, has made some users hit the forums for complaints.

The good news is that the old Normal.dotm does not get deleted after the patch -- it just gets renamed to Normal.dotm.old, so in order to restore all your settings, all you need to do is replace the new file with the old one.

A member of Microsoft’s product team, going by the name Rob L, gave instructions in the forum post how to restore the settings:

1. Close Microsoft Word.
2. Press Windows + R and type in %appdata%\Microsoft\Templates and press Enter.

You are now looking at the Templates that Word (and other Office apps) use. (Note that if you have "file extensions" turned on, then you may see slightly different names). You should see a file named "Normal" of type "Microsoft Word Macro Enabled Template". This is your current Normal template (which is missing the data you want).

Let’s save a backup of this normal template just in case.

3. Rename the "Normal.dotm" file to "NormalBeforeRestore.dotm". You can rename the file by right-clicking it, selecting "Rename", and typing in the new name.

Now we have to determine which file to restore. The issue we identified typically results in a file called "Normal.dotm.old", but under some circumstances, there could be other saved versions of your Normal template in that directory as well.

You should see at least one of the following: "Normal.dotm.old", "NormalPre", "NormalPre15", "NormalOld", or "OldNormal". If you see more than one of these files, then you will need to choose the correct file to restore; this is likely the file with the most recent "Date modified" value, which should be "Normal.dotm.old". Don’t worry if you choose the wrong one, you can repeat steps 4-6 as many times as necessary to find the right file.

4. Select the file you want to restore. Right click and select "Copy".
5. Now create the copy of the file by clicking the Home tab and choosing "Paste". (or press Ctrl + V)
6. Now select the new file you just created and rename it. Right-Click and select "Rename".

  • If you have file extensions turned on, or if the file you are renaming is called "Normal.dotm.old" or "Copy of Normal.dotm.old", then you will need to rename the file to "normal.dotm". You may be warned about changing the file extension -- this is OK.
  • If you do not have file extensions turned on and the file is not called "Normal.dotm.old" or "Copy of normal.dotm.old", then rename the file to "Normal".

7. Close File Explorer and launch Word. Your AutoText blocks, Styles, Macros, etc. will now be available for use in your documents.
8. If you still cannot find your content, and there were other templates in your Templates folder to choose from, then shut down Word, go back to your templates folder, delete Normal and go back to step 4. (we are only making copies in step 5, so you won’t be losing anything when you delete Normal here.)

That's it.

Published under license from, a Net Communities Ltd Publication. All rights reserved.

Photo Credit: fotoscool/Shutterstock

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