How AI is transforming customer service interactions [Q&A]
If you’ve contacted a company recently it’s more than likely that you have encountered some form of AI either online or over the phone.
We spoke to Priya Vijayarajendran, CEO of ASAAP to find out how AI is transforming real-time customer service interactions in the contact center, and what it means for the evolving relationship between humans and machines.
'Yo quiero' Voice AI: Taco Bell enhances U.S. drive-thrus with new technology
Yum! Brands, owner of Taco Bell, has announced the expansion of its Voice AI technology to additional drive-thru locations across the U.S., aiming to equip hundreds of stores by the end of 2024. This development is part of a larger plan to eventually deploy Voice AI technology in Taco Bell drive-thrus worldwide.
The Voice AI technology, already operational in more than 100 Taco Bell drive-thrus across 13 states, seeks to streamline operations for team members and improve the ordering process for customers. The reported benefits include reducing the workload for team members, enhancing order accuracy, providing a consistent and amiable customer interaction, and decreasing wait times, which collectively contribute to Taco Bell's and Yum! Brands' growth objectives.