Articles about CRM

Businesses are keen to adopt new technologies in their quest for digital transformation but often face a maze of biased information and incomplete data that hampers the decision making process.

A new report from request for proposal (RFP) specialist Olive Technologies looks at trends and requirements from real-world RFPs, managed through the Olive platform, to help organizations make data-driven, unbiased decisions when selecting IT solutions.

Continue reading →

A survey from CRM solution provider Workbooks finds participants voicing their strong preference for human support over AI-powered solutions.

This not entirely surprising result shows that while AI-powered support may offer efficiency and cost-effectiveness, it falls short of meeting the nuanced needs of businesses seeking personalized assistance.

Continue reading →

Users of Microsoft Dynamics 365 have larger bills on the horizon. Microsoft has just announced the first price increase in over half a decade, with leaps of between 10 and 16 percent.

As well as pointing to the period of time that has elapsed since the last increase, Microsoft justifies the upcoming hike by stressing how Dynamics 365 has transformed CRM and ERP . New pricing comes into effect in October.

Continue reading →

The incremental growth of eCommerce has accelerated significantly in recent years, with national lockdowns raising the profile of online retail to the status of truly rivaling traditional high street retail in every workable sector.

As a proportion of total retail, the UK’s eCommerce sector commands 27.8 percent of all sales as of February 2022, up from 22.7 percent before the pandemic. The figure was as high as 37.7 percent in November 2020, owing to a convergence of lockdowns and peak retail season.

Continue reading →

More small and medium businesses are prepared to switch their CRM provider than five years ago, according to a new report.

The study from Workbooks of over 200 SMEs finds the most common reason for wanting to change is a 'poor fit to our needs' (37 percent), followed by 'complexity of integration' (35 percent).

Continue reading →

When it comes to marketing, working from poor quality data can prove costly. Many Microsoft Dynamics 365 customers use the InsideView Insights app for sales and marketing intelligence, and now InsideView is launching a new app to help clean and enrich CRM data.

InsideView Data Integrity is designed to deliver accurate data and maintain data hygiene. In addition rich visualizations allow companies to quickly pinpoint problems in their data and improve their data health.

Continue reading →

Research into the buying intentions of IT decision makers in the UK has revealed that, despite many organizations (55 percent) putting their buying on hold, 38 percent are still reviewing their digital needs and progressing buying decisions.

The study of 100 top IT decision makers, conducted earlier this month by data-driven consultancy Resonance, finds 67 percent of those actively seeking solutions have increased their urgency to implement them.

Continue reading →

Customer Relationship Management (CRM) systems are no longer enough for the digital era, according to more than 200 software companies.

In a declaration published as an open letter in yesterday's Wall Street Journal, the Platform of Independents set out its belief that companies should never be locked into CRM suites, and that building better products, respecting customer privacy, and making smarter business decisions requires more than a one-size-fits-all approach to their technology stacks.

Continue reading →

Popular cloud-based business platform Zoho One is launching its latest update with the addition of Orchestly, a workflow management application that lets users create, manage, and optimize their business processes through an intuitive drag-and-drop interface.

Using Orchestly managers and administrators can automate and run their regular workflows, including cross-departmental workflows such as purchase approvals, content publishing, asset management, and onboarding employees.

Continue reading →

The conversation around CRM (customer relationship management) is always shifting. Over the past several years, we’ve seen cycles of increased focus on enterprise CRM technology and strategy and periods where the conversation has largely centered on the ways in which small and midsized businesses (SMBs) can utilize these tools to compete with larger corporations. At times we’ve seen a lot of buzz around CRM technology in specific industries (real estate, insurance and financial services comes to mind) and yet there’s also been a push toward customization and adaptability, particularly in the SMB space, for the CRM to flex to fit the needs of the specific business -- regardless of their vertical or geographic location.

This is all part of the ebb and flow of the technology as providers race to meet the evolving needs of the day’s business landscape. However, there has been one sizable shift which has developed slowly but is really picking up steam in 2019 -- and that is the move toward all-in-one CRM solutions.

Continue reading →

Business software specialist Zoho is launching the latest version of its Zoho CRM Plus suite, an all-in-one customer experience package that enables sales, marketing, customer support, and operations teams to work as one.

Using Zia, Zoho's intelligent assistant, and Zoho Analytics, the company's business intelligence and reporting engine, the package helps users to understand customer sentiments, provide better experiences across channels, and enable actions to keep customers content throughout their journey -- all from one place.

Continue reading →

CRM systems should make communication with customers easier, but a new report from ProsperWorks, the CRM tool for Google's G Suite, suggests CRM technology isn't keeping pace with the needs of the digital workforce.

ProsperWorks commissioned research firm Lab42 to conduct a survey on sales relationships and CRM pain points from those that frequently use CRM systems. The findings show that the way companies interact with customers is changing but CRM technology is too manual, hasn't evolved and is not focused enough on fostering relationships.

Continue reading →

Researchers at cyber security platform ERPScan have disclosed details of two vulnerabilities that allow compromise of the widely used SAP CRM system.

CRM is considered as a most critical asset by businesses. A data breach into CRM can be disastrous as it can destroy trust in the business and severely tarnish the brand as well as raising compliance issues.

Continue reading →

Popular business platform Zoho is aiming to make its CRM offering more attractive to sales teams with the launch of a new AI powered conversational interface.

Zia Voice adds speech and chat capabilities to Zia, Zoho's AI-powered sales assistant. Zia can now also predict deal closures and analyze email sentiment.

Continue reading →

While it's easier than ever to collect information about customers, businesses often struggle to extract meaningful information from it in order to drive sales.

The latest tool from customer data platform Segment lets enterprises build a record of their entire relationship with a customer, and use it to create personalized experiences everywhere they interact with their users.

Continue reading →