Digital experience

A new report shows that poor digital employee experience (DEX) directly costs global businesses an average of 470,000 hours per year in lost productivity, equivalent to around 226 full-time employees.

The study from Nexthink, based on analysis of data from more than 20m endpoints across 474 global businesses, finds the average employee suffers 14 negative digital experiences a week. These include device crashes, application glitches, or slow load times, and can reduce productivity and collaboration while also increasing employee frustration and stress.

A new report from performance analytics company Conviva highlights a rise in 'digital rage' as 91 percent of consumers report encountering frustrating digital service issues in the past year.

Businesses risk backlash, lost revenue, and damaged reputations if they fail to address these problems. Poor digital experiences have immediate and tangible impacts on revenue as 55 percent of consumers abandon their purchase, 50 percent switch to another company, and 39 percent cancel their subscription.

New research from Scalable Software finds that, on average, employees lose nearly four hours a week (3.78) because of digital employee experience (DEX) failings.

The survey of 400 US and UK IT decision makers also shows that 90 percent of respondents in both the US and UK say their organization suffers from 'productivity paranoia' over hybrid working. This means they’re unable to accurately assess productivity or identify where blockers occur.

A new report from Cisco finds 62 percent of consumers say that their expectations of digital experiences are far higher now than they were two years ago.

It also charts the rise of what it calls the 'Application Generation.' Aged 18-34, this group relies on applications like no generation before, having used them to navigate the pandemic and today, to live and thrive in a hybrid world.

Companies are always looking for ways to optimize their business performance and customer success. Realizing that employee satisfaction is critical to advancing business goals, many companies are taking a stronger look at their employees' digital experience.

Team members who are unhappy with technology that is supposed to help them do their jobs are less productive and more likely to leave an organization than employees who are happy with the technology stack. But, as hybrid work has become the norm, IT departments have had a harder task monitoring their employees’ digital experience.