Articles about Support

The DDoS cyber-attack currently targeting the Internet Archive and its Wayback Machine has entered its third day, causing intermittent disruptions in service. The nonprofit research library is best known for housing millions of historical documents, preserved websites, and media content.

The ongoing intrusion has involved the launch of tens of thousands of fake information requests per second, though the source of the attack remains unknown.

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A survey from CRM solution provider Workbooks finds participants voicing their strong preference for human support over AI-powered solutions.

This not entirely surprising result shows that while AI-powered support may offer efficiency and cost-effectiveness, it falls short of meeting the nuanced needs of businesses seeking personalized assistance.

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We've known for a long time that working in IT can be stressful and that stressed staff can put the organization at risk.

IT ops management platform InvGate is launching a new set of AI tools that aim to help IT teams do their jobs faster and more effectively.

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With more businesses looking to outsource their support thanks to factors like skills shortages, there's clearly a demand for providing services like automation and remote monitoring and management tools.

But what does it take to set up an IT support business? And how does the idea live up to reality? We spoke to Dale Dawson, director of product at MSP platform Syncro to find out.

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Let us pause for a moment to remember Microsoft Silverlight. The web application framework and alternative to Flash and Java reaches the end of its support life today.

Whilst it never had the market penetration of the others, Silverlight had a 15-year lifespan and in 2010 the plug-in was on over 53 percent of browsers.

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Happy Friday, dear BetaNews readers! The weekend is almost here, so hopefully you can take some time to do the things you want to do, rather than the tasks your boss or teacher makes you do. For some, that means spending time with family, watching movies, or resting up. For nerdier people, it is an excellent time to test a Linux distribution!

Today, Canonical releases the official beta version of the upcoming Ubuntu 21.10 Linux distro. Code-named "Impish Indri," the operating system features Linux kernel 5.13. Also notable, the Firefox browser that comes with Ubuntu 21.10 is a Snap rather than a typical deb -- this may prove controversial for some.

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If you are a home Linux desktop user, there is a good chance you like living on the bleeding edge. When a new version of a Linux distribution is released, you may find yourself upgrading immediately. After all, if something breaks, you can just reinstall the OS or move back to the previous version. This is particularly easy if you store your data on a secondary drive and you can format your boot drive without worry.

For business users, however, constantly upgrading to the latest and greatest often isn't feasible. Instead, an organization may want to install a Linux distro and just have it work -- with several years of official support. For instance, Ubuntu 14.04 (Trusty Tahr) and 16.04 (Xenial Xerus) are pretty dated, as they were released in 2014 and 2016 respectively. Age aside, they are rock solid from a stability standpoint. Despite newer versions of Ubuntu being available, some organizations simply don't have the resources to upgrade. Plus, why fix what isn't broken?

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Loss of productivity due to IT failure has always been a problem for businesses, and it's made worse by suddenly switching to a workforce that's based at home.

According to new research commissioned by Velocity Smart, 54 percent of US employees have waited up to three hours extra to resolve an IT issue since moving to remote work. Something that's doubly frustrating if there's no fall back option.

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Who would be scared to contact their IT department? Quite a lot of people according to a new survey from Velocity Smart Technology, which interviewed 2,000 US office workers.

It finds 60 percent say they've had a negative experience with their IT department, either because they've felt patronized, intimated or frustrated at the length of the time they've to wait to resolve issues.

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If you’ve ever been locked out of your personal Gmail account then you will no doubt have discovered it can be a serious uphill battle to regain access. If you forget the password, then you can try the 'forgot password' option, but if you’ve been locked out for other reasons, then you’re in trouble.

As reported by PCMag, Game publisher Mike Rose was recently locked out of his account for 'suspicious activity', and when he contacted Google support he was told there was nothing they could do for him.

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