Best Buy deals with uproar over malicious picture frames

It was recently made public that Best Buy's Insignia brand 10.4" digital picture frames were found to be shipped with a virus, the company is now dealing with complaints individually.

The 10.4" Digital Picture frame model NS-DPF10A has been discontinued and recalled as a result of a large number of units being contaminated with a virus.

A customer in Best Buy's product review section posted what his anti-virus software found in the frame's memory. These four malicious files were included with an autorun file to execute them:

RavMon.exe: Trojan.Agent-1914 FOUND
copy.exe: Trojan.Small-4214 FOUND
host.exe: Trojan.Dropper-829 FOUND
tel.xls.exe: Worm.Runouce.b FOUND

Best Buy has said that since these viruses are not new, any computer connected to the frame with up-to-date antivirus software will automatically remove the malware. Only Windows systems are at risk for infection from this product. Furthermore, cameras, USB flash drives, and memory cards reportedly can not be infected by the virus either.

Insignia customer care is currently offering customers one-on-one support to make sure that they can "access the solution that best meets their needs." Support can be reached at 1-877-467-4289.