Now you can get help from Google on Twitter
Google has announced that it will now be offering customer support via Twitter.
Anyone with a problem with their smartphone is invited to tweet using the hashtag #AndroidHelp, and the company will do its best to help. The official Android Twitter account will be used to respond, and the team says it will be able to help with a range of issues.
- Twitter adds emoji reactions to DMs
- Twitter bans animated PNGs to avoid triggering people with photosensitive conditions
- Google researchers reveal flaws in Safari that could be exploited to track users
Google made the announcement -- funnily enough -- on Twitter. Reaction to the announcement has been broadly positive, but some people have questioned why Google has opted to use a hashtag rather than just a dedicated Twitter account.
The company said:
"Have questions related to your #Android 📱? We're here to help. Now, you can get assistance by tweeting your issue using hashtag #AndroidHelp".
— Android (@Android) January 27, 2020
A little more detail was provided in a post on Reddit in r/Android:
Announcing #AndroidHelp on Twitter
Today Google is announcing that you can get Android assistance on Twitter by tweeting your issue using the hashtag #AndroidHelp. Responses will come from the official @android Twitter handle.
With the hashtag #AndroidHelp you can get assistance with:
- General troubleshooting
- Identity and Authentication
- And many other Android features