2020 sees rapid rate of change in the IT landscape

digital transformation

A survey of 500 US-based enterprise technology decision-makers from IT decision making platform AVANT Communications reveals rapid change as businesses press ahead with digital transformation and bring in new disruptive technologies.

The reporst shows nearly half of respondents intend to grow their usage of SD-WAN while almost 60 percent expect to increase or significantly increase their use of MPLS.

Customer interest in UCaaS (Unified Communications as a Service) has surged 86 percent at the outset of the COVID-19 crisis. Contact Center as a Service has seen an upsurge too with the highest uptake and growth currently in the healthcare/medical sector with an anticipated 40 percent rate of displacement.

But while disruptive technologies are rapidly replacing their predecessors, enterprise IT decision makers are still holding onto legacy systems for a variety of reasons, most notably security concerns. 56 percent of respondents list security as the reason their company has yet to switch from legacy technologies signaling an even greater need for the trusted advisor knowledgebase moving into 2021. Nearly two thirds of the respondents report working with trusted advisors in support of their IT decision-making process.

"2020 exposed the leaders versus the laggards when it came to digital transformation in an enterprise setting. As IT decision makers evaluate their success in 2020 and aim to improve in 2021, those falling behind should lean on the Trusted Advisor movement to enable powerful IT decisions," says Ken Presti, vice president of research and analytics at AVANT. "Key technologies like SD-WAN, MPLS, UCaaS and CCaaS will take center stage in 2021 paving the way for vast disruption in the IT space. Investing in adoption of these technologies will enable businesses to recognize immense growth opportunities."

On a less positive note though around 70 percent of respondents fear that a successful security breach could cause them to lose their jobs.

The 2021 State of Disruption report is available now from the AVANT site.

Photo Credit: Robert Kneschke/Shutterstock

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