Observability data drives key decisions on customer experience and more
The latest Splunk State of Observability report for 2025, released today by Cisco, shows that observability insights are guiding key business decisions in customer experience, product roadmap forecasting, and brand perception.
The study based on a survey of 1,855 ITOps and engineering professionals worldwide, and underscores how observability has evolved beyond an IT function to a boardroom priority. It finds 74 percent believe observability is important for monitoring critical business processes and 66 percent say it is key to understanding user journeys.
Supply chain security risks are becoming unmanageable
A new survey finds 60 percent of surveyed UK and US cybersecurity leaders now admit that security risks originating from third parties and supply chain partners are ‘innumerable and unmanageable.’
The study from IO (which used to be ISMS online) shows 97 percent of cybersecurity leaders say they’re confident in their breach response, with 61 percent describing themselves as ‘very confident.’ Yet, that confidence contrasts dramatically with 61 percent of leaders who say their organization has suffered a third-party or supply chain attack in the past 12 months.
Smaller businesses turn to messaging platforms to engage customers
The adoption of business messaging channels has increased by 53 percent in just one year, driven by AI agents and LLM-powered automation.
A report from respond.io shows small and medium-sized businesses are increasingly engaging customers through platforms like WhatsApp, TikTok, Instagram, and Facebook Messenger.
How AI is driving email phishing and how to beat the threat [Q&A]
Among all of the various forms of cyberattack phishing attempts delivered by email are still one of the most common.
What’s more AI is making these attacks more effective, because you can no longer rely on looking out for dodgy grammar or other signs that a message may not be what it seems.
Addressing the data protection challenges of rolling out AI [Q&A]
Artificial intelligence is transforming the way that many areas of business operate. But with the benefits also come new risks to corporate data.
We spoke to Rohan Sathe, CEO and co-founder of Nightfall AI, to find out how AI risks exposing sensitive information and what companies can do to protect themselves.
Outdated finance systems drive away talent
Nearly 40 percent of finance professionals would consider changing employers due to outdated financial systems according to new research.
The report from insightsoftware shows businesses are struggling with the need for real-time insights and the younger generation’s demands for tools that eliminate inefficiencies and foster collaboration.
Q3 ransomware attacks up 36 percent year-on-year
New data from BlackFog shows publicly disclosed ransomware attacks continued to set new records in the third quarter of this year, with 270 attacks -- a 36 percent increase compared to the same quarter in 2024 (198 attacks). This also represents a 335 percent increase since Q3 2020, underscoring the continued rise in attacks over the last five years.
Between July and September, publicly disclosed attacks were attributed to 54 ransomware groups. As in Q2, the Qilin ransomware gang was the most active, responsible for 20 incidents during the period. Notably, approximately 40 percent (107) of reported attacks have not yet been attributed to any known ransomware group.
AI delivers time gains but people are still key to productivity
Workers say they are saving an average of two hours per day thanks to AI use. But these perceptions of productivity gains are at odds with the reality experienced by many organisations according to a new report.
A study from the Adecco Group draws on insights from 37,500 workers across 31 countries and 21 industries. It finds confidence in AI usage has surged, with a staggering 71 percent of respondents suggesting that nothing holds them back from using AI, a significant jump from 19 percent in 2024.
Gen Z targeted by AI-driven extortion scams
New research looking at high pressure extortion scams reveals that Gen Z is being particularly impacted by AI-powered threats. All mobile users are at risk, however, with one in three having been targeted by an extortion scam, often threatening to expose pictures or browsing history, and nearly one in five falling victim.
The research from Malwarebytes shows a distinct target profile for extortion. 69 percent of victims and 64 percent of targets are Gen Z or Millennial (compared 52 percent of victims and 40 percent of targets of other types of scams). 65 percent of victims and 60 percent of targets are male (vs. 48 percent/45 percent)
Google steps up the fight against scams with new tools and more education
Scams and fraud are an ever present threat on the internet and the rise of AI means that they’re getting harder to spot with the old giveaways of bad grammar and dodgy attachments largely eliminated.
Google is announcing a range of new tools and initiatives to help people remain safe online. These include improved app features, new account recovery tools and better education and awareness programs.
Open source malware up 140 percent
The latest OS Malware Index from Sonatype shows a 140 percent surge in open source malware as attackers target data and trusted dependencies.
The index is compiled from analysis of 34,319 open source malware packages discovered by Sonatype across major open source registries including npm, PyPI, Hugging Face, and more. This quarter’s count brings the total number of malicious packages Sonatype has discovered to 877,522 since 2019.
Recovering and rebuilding trust after a cyberattack [Q&A]
However good your defenses, cyberattacks can still happen. However, in many cases, the aftermath can be worse than the attack itself, as enterprises struggle to calm nerves and reassure staff, customers, and shareholders.
We spoke with Daniel Tobok, CEO of incident response specialist CYPFER, to discuss how organizations can recover from a cyberattack and why the leadership's response is vital.
Parents worry about children falling for online scams but fail to monitor usage
A new study of over 1,000 US parents with children at home between the ages of two and 20 finds that 35 percent of families have experienced a phishing scam via text, email or chat, and 25 percent have had a game or social media account hacked.
The report from Bitwarden finds that children as young as three to five are already using the internet, and 42 percent of parents in this age group say their child has unintentionally shared personal information. Nearly 80 percent of kids ages three to 12 have their own tablet, making device access nearly universal by early elementary school.
AI readiness helps companies gain an edge over their competition
The latest AI Readiness Index from Cisco is based on a study of over 8,000 AI leaders across 30 markets and 26 industries. It finds that what it calls ‘Pacesetters,’ about 13 percent of organizations for the last three years, outperform their peers across every measure of AI value.
Of these Pacesetters 98 percent are designing their networks for the growth, scale and complexity of AI compared to 46 percent overall.
Organizations face more AI-powered fraud attacks but privacy tools make detection harder
A new study from fraud prevention specialist Fingerprint finds 41 percent of over 300 fraud and technology leaders surveyed say their organizations are already facing AI-powered attacks.
These sophisticated threats, which range from generative AI phishing schemes to automated bot attacks, are creating a significant operational crisis. According to the report, 93 percent of fraud teams have seen noticeable operational impacts, with 38 percent of organizations citing higher costs from manual review and triage as a top business concern.
