Articles about AI

5 amazing new uses for AI in 2021

Artificial Intelligence (AI) has quickly emerged as a game-changing technology, often helping researchers uncover insights much faster than they otherwise could.

Here are five impressive ways that researchers have already capitalized on AI this year.

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Interaction Analytics supports compliance in your contact centers

call center

Every contact center needs to track its compliance with laws and regulations, yet so many make it tougher on themselves to do so. Reviewers screen call after call, checking off compliance steps and ensuring agents meet expectations. But with potentially millions of calls to screen, manual compliance tracking becomes an impossible task -- and workaround solutions can leave centers open to damaging compliance failures, potentially costing companies millions of dollars in fines.

The cost of human error is too high, but manual processes are too overwhelming, time-consuming and expensive. Automating compliance monitoring can remove much of the burden from compliance managers and officers and decrease their chances of human error. Technology like Interaction Analytics helps reduce the traditional pain-points and limitations in reviewing contact center compliance while also unlocking insights on larger trends and ways to improve contact center operations.

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Logitech Voice M380 Wireless Mouse with Speech Input is exclusive to China

When is a mouse not just a mouse? When it has a dedicated voice button, apparently. In collaboration with Baidu, Logitech is launching an all-new mouse which features such a button. Called "Voice M380 Wireless Mouse with Speech Input," Logitech's newest product is exclusive to China and is priced at 199 RMB -- that's equivalent to about $30 here in the USA.

It appears to have no thumb buttons, but it does have both vertical and horizontal scrolling -- a feature I adore for working with large (particularly wide) spreadsheets. Besides the off-white color seen above, it will also be available in graphite and rose.

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The top conversational marketing trends in 2021

Marketing compass

The global enterprise messaging industry accounts for 2 trillion messages annually. Messaging is a great medium for engagement -- it’s instant, and users tend to be much more responsive compared to other media. Also, users tend to utilize messaging apps dozens of times every day. Therefore, brands that do messaging right will see much higher frequency and intensity of engagement than with other media.

Most messages are delivered today using good old-fashioned SMS messaging. However, this sizable enterprise messaging industry is about to change in significant ways. Newer messaging channels are emerging with far greater capabilities -- namely Whatsapp, Rich Communication Service (RCS), Google Business Messages (GBM) and even a new messaging channel launched by Gupshup called Gupshup IP (GIP) Messaging. The common theme across all these channels is that they are all based on data messaging using the Internet Protocol (IP messaging).

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Artificial Intelligence: A smart investment for financial services firms

Artificial intelligence

Artificial intelligence (AI) is rapidly gaining momentum as a vital business resource as organizations discover new use cases in their efforts to improve processes, increase efficiency and automate costly, manual tasks. Industries such as financial services are ideal for AI-driven applications and a related technology, machine learning (ML), because they can bolster customer service and leverage data to increase competitiveness.

AI includes software that’s designed to work in ways similar to the human brain, while machine learning encompasses programs that alter themselves based on data that’s fed into the programs in order to train them.

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How advancing AI is being used to enhance player experience

When it comes to delivering an immersive, exciting, and balanced gaming experience for the player, AI is certainly one of the focus points for developers. From building realism in a virtual world to making sure a game adapts to skill level, it has an increasingly important role to play in the industry.

To take a quick temperature check on the importance of AI for gamers, just look at what can happen when things aren't up to scratch. It was impossible to miss the burning wreckage of Cyberpunk 2077 as it came crashing down last year, with a buggy and faulty AI on display for all to see (among all the other issues). The internet was quickly filled with clips of enemies spawning out of the ether and cars circling the same roundabout ten times before vanishing. The bugs were enough to ruin the game's launch for many, with underperforming sales the end result.

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10 emerging technologies in 2021

Despite an inarguably terrible year and many concerning events happening around the world -- pandemic notwithstanding -- technology is still advancing at breakneck speeds. That looks to continue well into the coming year, with many fascinating and emergent solutions bubbling to the surface.

Here are 10 emerging technologies everyone should be on the lookout for in 2021:

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Intelligent storage with a brain: Why AI is a smart choice for midmarket customers

intelligence

In an intensely competitive economic climate, midmarket customers are caught in an especially challenging position right now. Faced with many of the same problems we see large enterprise customers grappling with -- mushrooming data demands, unpredictable business growth etc. -- but with smaller budgets and fewer personnel to overcome them. 

How can these customers compete against the big IT-spenders? Automation and analytics tools integrated with Artificial Intelligence (AI) and Machine Learning (ML) capabilities hold the answer -- helping to manage ever-growing storage demands more efficiently with fewer personnel, fewer resources and less human intervention.  

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My top 5 language AI books

AI speech bubble

Language AI is one of the most challenging areas of artificial intelligence, one where mainstream AI is far from coming near human-level performance, because it needs world knowledge to be solved (AI complete).

The shortcomings of modern machine learning approaches can be explained by the low efficiency of artificial neural networks. Because natural evolution is mainly driven by efficiency, I developed a strong interest for biologically inspired natural language understanding, hence the following book recommendations.

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Need your investments in AI to do more? Here's how

Artificial intelligence

"The impediment to action advances action. What stands in the way becomes the way." -- Famous Stoic and Roman emperor, Marcus Aurelius.

Some organizations have heavily invested in analytics and data scientist teams -- particularly in the manufacturing, retail, and automotive sectors. COVID-19 has disrupted their supply chains, and they find themselves needing to source answers in a day, not in the weeks they would have had to plan through changes last year. They must turn to experts on the front-lines of the business for action, and yet combine this expertise with the power of data scientists’ models to ensure they take optimal measures.

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Democratization, ethics and data poisoning -- AI and ML predictions for 2021

AI speech bubble

In the second of our series of pieces looking at technology predictions for 2021 we look at the field of AI and machine learning.

This has the potential to impact on many areas of commerce, science and digital transformation, but what do industry experts think?

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Enterprises ramp up AI/ML spending despite deployment challenges

Artificial intelligence

In response to the economic impact of COVID-19 companies are turning to their investments in AI to deliver both short-term cost-cutting and long-term technology innovation to drive revenue and efficiency.

A report from ML operations and management software specialist Algorithmia finds that 83 percent of organizations have increased their budgets for AI/ML and that the average number of data scientists employed has increased 76 percent year-on-year.

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New marketplace aims to promote transparency in AI and machine learning

machine learning AI

The major challenges faced by businesses looking to implement AI and machine learning include transparency, bias, and quality of training data.

Swedish startup Unbiased is launching a new Data Marketplace on the Telos blockchain platform, aimed at providing privacy-centric and decentralized development tools to companies working with AI and Machine Learning applications.

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5 ways AI is improving healthcare post-COVID

Coronavirus

COVID-19 has highlighted the need for change in the healthcare industry. When the pandemic eventually subsides, medical systems will emerge with the knowledge of where they need to improve. AI in healthcare can and will address many of these issues.

Medical AI is nothing new, with 89 percent of healthcare executives reporting that AI is already helping them. Now that healthcare improvement is a more prominent issue, the adoption of this tech will only increase. The post-COVID medical world will rely on these technologies. Here are five ways healthcare organizations will use AI to improve after the pandemic.

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How AI transcription is helping business and education through the pandemic [Q&A]

AI speech bubble

The COVID-19 pandemic has seen large numbers of people adapting to new working patterns and ways of interacting.

AI-based transcription platform Otter.ai has seen a fivefold increase in demand in recent months and has transcribed 750 million minutes from over 25 million meetings. We spoke to Otter's founder Sam Liang to find out more about how it's helping to shape the future of work and education.

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