Google to Video Customers: We Screwed Up
Google on Tuesday apologized for the way it handled a decision to exit the video sales business, telling customers it has listened to their feedback and wants to remedy the situation. Instead of purchased videos expiring last week, Google will keep them playable for six months.
In addition, the company said it was sorry for offering Google Checkout credits to customers instead of providing them with full refunds. Google took this step because of the hassles in making sure it had customers' latest credit card information, but now says it will refund credit cards for all purchased videos in addition to the Checkout credit. "Our bad," the company acknowledged in a blog post on the matter.