Articles about QandA

The challenges of endpoint management in a hybrid environment [Q&A]

Mobile device management

As the IT world is changing it's not uncommon for companies to be using a mix of cloud and on-premise solutions. These hybrid environments offer a best of both worlds option but do present problems when it comes to managing resources.

To find out how managers can address these challenges and what tools they can use to help, we spoke to Dana Epp, CTO of IT management specialist Kaseya.

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Bringing machine learning to the masses [Q&A]

Machine learning

Big businesses are increasingly recognizing the potential of data science and machine learning. Until recently, however, it hasn't been readily available to smaller organizations and individuals.

But now companies like Amazon and Google are beginning to make machine learning available more widely. Is this the start of a new trend? What will it mean for businesses, and will we see the rise of a new generation of ‘citizen data scientists’?

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The future of mobile messaging in connecting with customers [Q&A]

Happy mobile user

In the past few years mobile has become the preferred communication channel as consumers demand fast, easy access to information.

But how will mobile develop in future? Can we expect to see more apps, a switch towards mobile friendly websites, or even a move back towards SMS as the preferred tool of business-to-consumer (B2C) communication? To find out we spoke to Steve French, VP of Global Product Management and Marketing at mobile messaging provider, OpenMarket, a division of Amdocs.

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How reviews can help online retailers can stand out in the crowd [Q&A]

customer service online review

As we approach Cyber Monday, Black Friday and the holiday season, online retailers are keen to make the most of the opportunity to boost their business.

But what can they do to make themselves stand out? Reviews from customers are a crucial part of the process. We spoke to Jonathan Hinz, director of strategic partnerships and business development at online review community Trustpilot to find out how companies can use them to their advantage.

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How BSIMM improves security by letting developers compare security practices [Q&A]

Boardroom security

Every organization believes that it's making its systems secure, but because they usually work in isolation from competitors and other businesses they have no way of knowing how they compare.

The Building Security In Maturity Model (BSIMM) aims to quantify security practices and present them in a measurable way to allow companies to compare their performance.

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The future for enterprise mobility [Q&A]


The shift towards mobile computing and BYOD has been the big story in enterprise IT over the past couple of years.

But has the trend towards mobile peaked? Can we expect BYOD to move into smaller organizations and what effect will legal and regulatory frameworks have? We spoke to Gary Greenbaum, CEO of BYOD billing specialist Syntonic to find out.

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How spam and botnets have become big business [Q&A]


Botnets are not a new problem, but they remain a key part of the cyber criminal's armoury. The Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG), a global industry forum dedicated to promoting best practices in cyber security, has issued its first report looking at the level of botnet infection. Based on information provided by ISPs covering over 43 million subscribers in the US and Europe it concludes that around one percent of consumers are infected by a bot. The good news is that notification rates are high with between 94 and 99.82 percent of those infected being notified of the problem by their ISP.

Even on those numbers botnets are a major problem. We spoke to Ken Simpson CEO of outbound traffic security company MailChannels and co-chair of M3AAWG's Botnet Subcommittee to find out about how botnets and spam have become big business.

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Predictive Analytics and Customer Intelligence: The benefits and challenges facing organizations today [Q&A]


The level of accuracy in predictive analytics relies heavily on the quality of data. However, it is often overlooked that the quality of data relies on an organization’s ability to seamlessly integrate with the various systems that collect unique customer data, as well as the ability to analyze the data in context. Predictive analytics can come up short if the data remains in silos across the organization (the web team sees website analytics, loyalty teams see membership levels, marketing team sees email conversions, etc.).

I spoke to Dominik Dahlem, Senior Data Scientist at Boxever -- a customer intelligence and predictive marketing company for airlines and travel retailers -- about the past, present, and future of predictive analytics.

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Trends and opportunities in enterprise storage [Q&A]

Servers and Storage

The enterprise storage market has undergone significant change in recent years. In particular it's seen the rise of flash and the consequent decline of disk as a storage medium.

But what effect are these changes having on business? And what trends can we expect to see in the future? We spoke to Arun Agarwal, CEO of storage specialist Infinio, to find out his view of the market.

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Addressing the IT security talent gap [Q&A]

Vacant chair

October is National Cybersecurity Awareness Month in the US and the Department of Homeland security is calling for more attention to be paid to securing systems.

But whilst cybersecurity is a growing industry we risk a developing skills gap where workers aren't qualified or prepared for jobs in the field. We spoke to Andrew von Ramin Mapp, CEO of Data Analyzers, a cyber security and digital forensic firm, to get his view on how the industry can address this.

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Who's looking at your screen and how can you stop them? [Q&A]

Screen snooping

We can all remember seeing kids at school hunched over their desks to prevent anyone seeing what they were writing on their test papers. But when it comes to hiding sensitive information on your screen things aren’t that easy.

How big a problem is eavesdropping in this way and what can be done to guard against it? To find out, we spoke to Dr Bill Anderson, Chief Product Officer of technology company OptioLabs which has just announced a collaboration with AMD to help solve the issue.

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How the mobile security landscape is changing [Q&A]

Tablet mobile security

As our mobile phones become increasingly central to both our personal and working lives, securing them and the data they hold has become paramount. The nature of the mobile space means that threats are more dispersed and change fast, so traditional security solutions are struggling to cope.

How does this change in the security landscape affect businesses who may be faced with supporting a range of different devices and operating systems thanks to BYOD policies? We spoke to Gert-Jan Schenk, VP for EMEA at mobile security specialist Lookout, to get his view.

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Securing the Internet of Things [Q&A]

Internet of Things IoT

The Internet of things is set to worm its way into many areas of our lives, but as our cars and domestic appliances become connected how can we be certain that they're secure? We've already seen issues with cars being hacked and do you really want to be installing security software on your fridge?

We spoke to Lev Lesokhin, Executive Vice President, Strategy and analytics, of software analysis and measurement specialist CAST to find out how developers of IoT products can keep them secure and retain consumer confidence.

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The state of Android security [Q&A]

Android malware

In recent times Android has come under increasing threat from malware which has led to more people looking to install security software on their phones and tablets.

Mobile security specialist 360 Security recently announced that it had gained 11 places on the Android download charts in August, indicating a renewed interest in protecting devices.

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Minority Report could one day be real, thanks to big data and predictive analytics [Q&A]

minority report

Everyday humans create 2.5 quintillion bytes of data, according to IBM. This data comes from virtually everywhere -- sensors used to gather environmental information, posts to social media sites, cell phone signals and more. In order to best determine how to put this data to use in meaningful ways, the science of analytics has changed (think: the amount of data that can be analyzed, the tools and methodologies that enable us to do so, etc.). Most importantly, companies can now be predictive based on data analytics, enabling them to better forecast demands and proactively prevent certain issues.

I spoke to Murali Nadarajah, Global Head of Big Data Analytics for Xchanging, a publicly listed multi-national business technology and services provider, about how organizations today are using predictive analytics, and how the ability to be predictive has -- and will continue -- to change the business landscape enabling the development of new approaches and products.

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