More cross-team collaboration needed to deliver digital transformation

A new global survey of 700 CIOs reveals IT leaders have growing concerns about their ability to keep up with digital transformation.

The study from software intelligence company Dynatrace shows 89 percent of CIOs say digital transformation has already accelerated, and 58 percent predict it will continue to speed up.

However, 93 percent say IT's ability to maximize value for the business is hindered by challenges, including IT and business teams working in silos. In addition 74 percent say they are fed up with the need to piece together data from multiple tools to assess the impact of IT investments on the business. Limited collaboration across BizDevOps teams disrupts IT’s ability to respond quickly to sudden changes in business needs according to 40 percent.


The report also shows that 16 percent of an IT team’s time is spent in meetings with the business to identify the causes of and solutions to problems. This issue alone costs organizations an average of $1.7 million annually due to lost productivity.

"As the pace of digital transformation accelerates, and modern, dynamic clouds introduce increasing complexity, the pressure on teams to make data-driven business decisions and automate operations to deliver business value faster has never been greater," says Mike Maciag, chief marketing officer at Dynatrace. "However, a lack of cross-team collaboration and access to a single source of truth across the organization is hindering BizDevOps teams' ability to achieve this. Instead, by using disparate data from multiple monitoring and analytics solutions and adhering to a 'my-part-works-fine' view, they are wasting hundreds of hours and millions of dollars every year, rather than pursuing shared business goals backed by precise, holistic insights."

Among other findings 49 percent of CIOs say they have limited visibility into and data on users' perspectives of how digital services are performing. Only 14 percent of organizations have a single platform that enables cross-team collaboration and a true understanding of IT's business impact, while 49 percent say IT and business teams work in silos.

"Without breaking down the silos between IT, development, and the business, organizations simply can't keep up with the accelerated pace of digital transformation," adds Maciag. "Empowering teams with a single analytics and monitoring platform, rooted in a common data model and delivering precise and real-time insights, drives shared goals and improved business outcomes."

The full report is available on the Dynatrace site.

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