74 percent say iPaaS is a key factor for competitiveness

Integration Platform as a Service (iPaaS) is the most important factor in competitiveness, say 74 percent of companies in a new survey.

The research, carried out by Forrester Consulting for Celigo, also shows that 67 percent of respondents from organizations that don't have iPaaS say a lack of visibility into the data needed to make real-time decisions and a lack of data integrity due to manual data entry, delays, incompleteness and errors are major challenges of their firms' current SaaS landscapes.

"Digital transformation has accelerated exponentially, allowing virtually every company to reach a baseline of digital maturity," says Mark Simon, vice president of strategy at Celigo. "As we enter the Post-Digital era, companies must leverage an advanced iPaaS to drive their automation strategy and ensure complete visibility to make real-time decisions."

When asked about their plans 76 percent of respondents say the top priority for their organizations this year is to innovate business processes. Other priorities include modernizing data warehouses (74 percent), followed by increasing process automation (72 percent).

Criteria for choosing an iPaaS solution include that it must equip each employee with the tools and skills to build and deploy business process automation where needed (64 percent). While 46 percent say using an advanced iPaaS solution would give their organization a meaningful starting point for IT and non-IT users to automate business processes.

"To empower teams across the enterprise, we have to look at the processes holistically," adds Simon. "When the proper technology is in place, like an iPaaS, companies can grow faster, reduce operational costs, and improve the customer experience."

The full report is available from the Celigo site.

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