Articles about Google Store

After many leaks, Google’s Pixel 9a is finally here! For anyone not locked into Apple’s ecosystem, it’s looking like the smarter choice over the iPhone 16e. At just $499, it packs AI-powered features, a pro-level camera system, and the powerful Google Tensor G4 chip -- all at a lower price than Apple’s so-called budget offering.

The Pixel 9a isn’t just another mid-range phone -- it’s got some legit flagship-level perks. Its 6.3-inch Actua display is the brightest ever on an A-series phone, hitting 2700 nits, while the 120Hz refresh rate makes for smoother scrolling than the iPhone 16e’s 60Hz screen. Google’s color choices -- Peony, Iris, Porcelain, and Obsidian -- also bring more fun and variety compared to Apple’s standard options.

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Google is opening a retail store in New York City, and I couldn't be more excited. No, I don't plan on shopping there, but instead, I'll use it for a place to sit down and cool off in the summertime. You see, that is what many New Yorkers use the Apple Store for -- a place to hang out and charge their phone while enjoying the free air conditioning. I expect the Google Store to become a similar destination.

Some people will go to this new Chelsea Google Store to actually shop too, I suppose. Customers can expect to see many Google products like Chromebooks, Pixel phones, Nest smart home devices, and more. By visiting a physical store, consumers can be assisted by actual people -- a nice change to the coldness of online shopping. The search giant will even offer workshops to teach customers more about the Google products they already own.

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Part 3 of three. My six-week saga, where Google Store sent the wrong Pixel phones, is nearly over. I would like to thank the Advanced Support Technician team member who worked with me to end the drama and restore my (previous) confidence purchasing gadgets from the retailer. The generous solution minimizes any further complications and leaves me with a usable phone—with "Preferred Care" that I paid for correctly attached. Sometimes satisfaction is a process, rather than immediacy.

To recap: The 128GB Clearly White Pixel 3 ordered on launch day arrived on Oct. 17, 2018 as a 128GB Just Black Pixel 3 XL. Uh-oh. I agreed to keep the larger phone, following the online operation's difficulty generating a return authorization. Then, on November 2, I dropped the device and shattered the screen. But Assurant couldn't honor the insurance claim because of the shipping error; the phone covered wasn't the one possessed. Frustrated, days later, I bought an iPhone Max XS from Apple Store but returned it two-and-a-half hours later. My Pixel preference was so great that on Black Friday I purchased another XL with expectation of taking a loss on the first. But when the new one arrived, November 26, the IMEI on the order didn't match the phone. Meaning: In the event of defect, or need for repair, once again there would be trouble. Are you confused yet?

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Part 2 of three. For readers who like to criticize and gloat, I have an early Holiday present for you: This story. You can call me an effing idiot, and I couldn't disagree. After Google Store sent me the wrong Pixel phone, I foolishly placed another order, and a similar distribution mishap occurred. Bad is now worse; I also write to caution other potential Google Store shoppers: This could happen to you.

To briefly recap the first instance: In October, I ordered Pixel 3 Clearly White 128GB. On the 17th, the Pixel 3 XL Just Black 128GB arrived instead. Google Store couldn't process a return without conducting an "investigation" because the make, model, and IMEIs didn't match. I agreed to keep the phone. Then, on November 2, I dropped the XL and shattered the screen. But the insurance provider, Assurant, couldn't process repair or replacement because the device covered doesn't match the one I have. The situation is unresolved, weeks later. Current crisis, briefly: I foolishly took advantage of Black Friday discounts and purchased from Google Store another Pixel 3 XL, which arrived on November 26. But the IMEI on the order doesn't match the phone received. That makes the purchased Preferred Care warranty useless, and a device return can't be properly processed for the same reason.

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Part 1 of three. Google Store's bureaucratic ineptitude is beyond belief. My recent, unresolved customer crisis is an experience in artificial unintelligence. For a parent company whose core competency is supposed to be indexing, crunching, and disseminating information, it's inconceivable that something so simple as fixing a single order error could escalate into a tragically comic Catch-22. I should have abandoned all efforts long before reaching the point of penning this post and looking back to the Apple Way.

To summarize: I received the wrong Pixel phone nearly a month ago. Google Store struggled to process a return authorization, because the device in hand didn't match the one in the order. I eventually agreed to keep the thang, so long as the retailer could transfer the extended warranty -- so-called "Preferred Care" -- that I had paid for. But the process proved to be complicated, then necessity, after I unexpectedly needed to file a damage claim. You'll have to read on for the sordid punchline, but suffice to say it all ends in a comedy of compounding errors.

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I would like to thank Google for saving me thousands of dollars in needless spending. Near the end of today's gangbuster hardware event, I was ready to order two new Chromebooks and smartphones, one each for me and my wife. But "error 500" pages on the company's store website and long-lead new product availability dates prompted me to cancel the one order successfully made and to delete the others in process from my shopping cart.

For a company whose product managers droned on this morning about all the reasons why artificial intelligence is so right, Big G got the store selling experience all wrong. I have waited through most of 2017 for a new Google-branded Chrome OS laptop. While hardly a fresh hardware design concept, Pixelbook is nevertheless tempting enough to bring me back to the AI and voice-assistant contextual future from the Apple rotting on the overly-obsessed touch-UI tree. I was willing and ready but instead walked away angry.

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The Pixel and Pixel XL are among the best flagship smartphones that you can buy today. And, since they're rapidly approaching their one-year anniversary, they are now offered with some serious discounts direct from Google, making them an even more attractive proposition in the high-end market.

Google is offering the Pixel and Pixel XL with discounts of up to $200 on its online store, and, to sweeten the deal even further, you can also grab a VR headset for free.

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If you do not fancy the Apple iPhone 7 Plus or the new Samsung Galaxy S8+, Google still has a very attractive option for fans of bigger smartphones -- the Pixel XL. It has a premium build, fast internals, an amazing camera, and software support straight from the search giant itself.

Making the Pixel XL an even more interesting option is the fact that Google is now offering a free case with the purchase of its larger Android 7.1-powered smartphone. Here's what you need to know.

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