Articles about Messaging and Collaboration

Zoom CEO and other executives offloaded millions of dollars of shares before privacy and security scandals

Angled Zoom logo

Zoom has had something of a rocky ride in recent weeks and months, enjoying a surge in popularity due to increased homeworking. But there have also been controversies with numerous privacy and security issues leading to some users choosing to jump ship to alternative platforms such as Microsoft Teams.

Filings with the SEC show that executives at Zoom Video Communications offloaded millions of dollars' worth of shares before the controversies started to upset users.

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With app-free, account-free Meet Now option, Skype is a viable alternative to Zoom

Skype on laptop

While there has been a good deal of controversy about Zoom lately, the video conferencing service remains incredibly popular. This is at least in part because of its ease of use, and the fact that it can be used without having to create an account.

Well aware that the privacy and security issues that have plagued Zoom have left many people considering alternatives, Microsoft has issued a timely reminder about the Meet Now option in Skype. This feature makes it possible to use Skype without having to install any software, or even sign up for an account.

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American schools are banning Zoom and switching to Microsoft Teams

Zoom logo on a building

After many schools adopted Zoom to conduct online lessons during the coronavirus lockdown, concerns about security and privacy have led to a ban on the video conferencing software across the US.

The chancellor of New York City's Department of Education Richard A Carranza sent an email to school principals telling them to "cease using Zoom as soon as possible". And he is not alone; schools in other parts of the country have taken similar action, and educators are now being trained to use Microsoft Teams as this has been suggested as a suitable alternative, partly because it is compliant with FERPA (Family Educational Rights and Privacy Act).

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Zoom enables meeting passwords and virtual waiting rooms by default as it attempts to beef up security

Zoom icon

Zoom's skyrocketing popularity in recent weeks has been both a blessing and a curse for the company. Clearly it welcomes the additional users and, presumably, the income generated, but the company has also found itself under the spotlight resulting in startling revelations about security and privacy.

Having already apologized for a series of issues, Zoom is not taking steps to improve security. In an email sent out to users, the company explains how the virtual waiting room feature will be enabled by default, and meeting participants will now be required to use passwords to join.

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Zoom admits to routing some US calls through China

Angled Zoom logo

As if the various privacy and security concerns that have plagued Zoom recently had not been enough, now it has been revealed that the company has been routing some calls made in North America through China.

Asking whether Zoom is a "US company with a Chinese heart", security researchers at Citizen Lab reported their discovery that during test meetings, encryption and decryption keys were routed through a server in Bejing. This raised eyebrows, and the company has now tried to explain what happened and issued its second apology this week.

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How to lock down Zoom to improve your privacy and security

Zoom logo on a building

Zoom has received a lot of attention because of the increased number of people working from home, some good, some bad. There have been various security and privacy issues with the video conferencing app, but there are steps you can take to lock things down a little.

Following numerous controversies, Zoom has not only issued an apology but also put a stop on the development of new features while it gets itself in order. In the meantime, there are a various things you can do to increase your privacy and security when you're using Zoom.

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Zoom issues an apology for privacy and security issues, will enact a feature freeze to focus on fixes

Zoom on a tablet

Zoom has been in the headlines a lot recently -- and not always for the reasons the company might have wanted. Thrust into the spotlight due to massively increased usage during the coronavirus pandemic, Zoom has been plagued with numerous security and privacy issues.

Now company CEO Eric S Yuan has issued a lengthy statement to Zoom users, apologizing for "unforeseen issues" and promising to improve things. For now, Zoom will get no new features as the company is focusing on fixing what is wrong, and regaining customer trust.

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Slack launches new integrations for Microsoft Teams and more

Slack with rainbow background

The problem with messaging and video conferencing platforms is that there are just too many of them. You and your work colleagues might be happily working away in Slack, but need to communicate with another team using Microsoft Teams.

To help get around this issue -- and to save you from having to switch allegiances -- Slack is launching new integration options via a new add-on app. This means it is possible to place a Teams call from Slack, and there are many more integrations to come.

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Zoom claims to offer end-to-end encryption -- even though that's not strictly true

Zoom logo

Security is a serious concern for anyone using the internet, but it most certainly is for businesses. In seeking a video conferencing tool to see them through the home-working coronavirus has forced many people into, Zoom has proved to be an incredibly popular choice, and its proclamation of offering end-to-end encryption very probably swayed a few decisions.

An investigation carried out by the Intercept found that, despite Zoom's claims, the service does not really support end-to-end encryption for video and audio content. In reality, all it offers is TLS, but Zoom has chosen to refer to this as being end-to-end encryption.

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Zoom security vulnerability can be used to steal Windows login credentials

Zoom icon

Zoom's popularity has accelerated in recent weeks thanks to the number of people now forced to work from home and conduct meetings online. Now security researchers have discovered a worrying vulnerability in the software that could be used to steal Windows login credentials.

The vulnerability steams from the fact that Zoom converts URLs that are sent in messages into clickable links. The same is true for UNC paths, and if such a link is clicked, it is possible to grab a user's login name and their NTLM password hash and decrypt it.

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Why is Zoom secretly sharing data with Facebook?

Zoom icon

With so many people now working from home, video conferencing service Zoom has become a household name virtually overnight. But while millions of users appreciate the ability to connect with the office, colleagues, friends and family for free, a worrying privacy issue has been found.

The Zoom iOS app has been spotted sharing data with Facebook... even for users that don't have a Facebook account. So what's going on?

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Logitech releases Zone Wired Headset

Wireless is always better than wired, right? Whoa. Slow down there. While wireless products are sometimes more convenient, the truth is, many people prefer wired products, such as mice and keyboards. While having wires on your desk may look unsightly, wired products have the benefit of not needing to be charged. Not to mention, for some businesses, it is against company policy to use wireless keyboards and headsets for fear of communications being intercepted. And so, regardless of what the user wants, wired is all that will be permitted.

Logitech's Zone Wireless Headset, for instance, seems like a great product. If you are someone that wears a headset all day, there is no wire to get tangled in while moving about your desk. Not to mention, it looks quite comfortable. If you like the design, but don't want (or aren't allowed) to use a wireless headset, I have great news. There is finally a cabled variant of the headset, simply called "Zone Wired Headset."

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Google is rolling out RCS messaging to Android users in the US

Google RCS messaging

The rollout of the successor to SMS is now underway in the US. Having brought RCS (Rich Communication Service) to the UK, Mexico and France, Google has started to deploy it in America.

The move comes as Google's frustration at carriers' apparent unwillingness to commit to RCS boiled over, leading the company to take the bull by the horns and start to push its own implementation of the standard.

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Good: Kik Messenger will live on. Bad: ads

Kik Messenger

Things have been very much up in the air for users of Kik Messenger after its owner Kik announced plans to close down the messaging tool and focus on its Kin cryptocurrency. But now things have changed.

Kik has announced that Kik Messenger has been acquired by holding company MediaLab. While details of the acquisition and any deal between the two companies are sparse, one thing is clear: Kik Messenger will live on -- albeit with ads.

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Slack resets hundreds of thousands of passwords following data breach

Slack has just been made aware of additional information about a security breach that took place back in 2015, forcing the company to reset the passwords of around 1 percent of its users.

The company announced earlier this year that it has a daily userbase of over 10 million people, so this means that a huge number of users are affected by the incident no matter how much Slack tries to downplay it.

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