SMEs face challenges around remote working
IT teams in small and medium businesses report a significant increase in challenges surrounding migrating and managing remote workforces, despite lower security concerns and adequate budgets.
The latest State of the SME IT Admin Report from cloud directory platform JumpCloud finds the top three security priorities are adding layered security for truly secure remote work, making remote work easier for end users, and making remote work easier for admins.
Evolution of managed services
The world as we know it has changed significantly in the past couple of years, and so have managed services. While IT infrastructure and security continue to be more important than ever with large numbers of companies across the globe implementing remote and hybrid working policies, this situation has created the need for additional services that go beyond the standard managed services package. As the future of work continues to evolve, so too will the offering of experienced managed service providers (MSPs).
Prior to the global pandemic, MSPs were primarily focused on IT security and infrastructure. Companies would often outsource all or part of their IT in order to keep costs low and ensure that they had the crucial expertise and systems at hand without having to hire in-house specialists. Ensuring that their IT systems are secure and working at optimal capacity makes it possible to focus on other tasks that will help move the needle and big-picture goals. This is why MSPs are still very popular with businesses of all sizes. Despite large in-house IT teams, an estimated 90% of Fortune 1000 companies use MSPs for part of their IT management.