MyIT streamlines service delivery for the enterprise
In today's busy world keeping things running smoothly is part of the key to business success. Downtime can mean lost customers and that’s especially true when it comes to IT services. However, traditional service desks haven’t really kept up with the need to respond fast and keep end users fully updated.
BMC Software believes it has the answer to this in the form of the MyIT app. MyIT allows users to log problems via a self-service interface, they can then receive updates and check on the progress of the problem without having to call the help desk.
The self-service approach includes the ability to search a knowledge base to help people solve their own problems and it can be linked to a SharePoint portal. The ability to integrate with other apps means that it can automatically add appointments to a calendar.
MyIT can use the floorplan of a building to locate devices such as printers and projection equipment in meeting rooms to allow anyone to report problems with them. Standard issues like low toner can be reported in just a couple of taps. The plan feature can also be used to allocate space for hot desking.
The app is currently available for iOS devices with an Android version due this summer. A universal HTML5 version is also in the pipeline. You can see a video demo of the product on the BMC blog.