Articles about Cloud

There are lots of cloud storage services available, offering varying amounts of free space, and additional storage for a fee. OneDrive, Google Drive, and Dropbox are all great services.

Amazon wants you to consider storing your files in its cloud, and today it introduces unlimited storage for people in the UK -- and you don’t have to be a Prime subscriber to get it.

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Cloud-based technology is becoming a universal means for storing data across various fields of IT, and it is no different within the call center industry. Cloud-based call center solutions are transforming customer service, while at the same time helping companies become even more efficient. The introduction of the cloud has also allowed small and medium-sized businesses to compete with larger enterprises while also providing these larger corporations with the bandwidth to expand globally.

Cloud-based call center technology has created a more effective and efficient solution for call centers. However, that’s not where the efficiency should end. It would benefit companies to use the cloud-based technology in collaboration with other platforms to establish a long-running, favorable impact. Here are a few ways that call centers can leverage other tools and integrate them into their existing cloud-based call center technology.

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While 96 percent of US enterprises expect to increase their investment in cloud management over the next five years, the majority of IT decision makers are not using those services to their fullest potential according to a new study.

The survey findings from Wakefield Research and cloud automation specialist Logicworks show that 80 percent of the 400 surveyed IT decision makers believe that their company's leadership team underestimates the time and cost required to maintain resources in the cloud.

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Enterprise data can have multiple elements which makes it difficult to map to different systems and can prevent businesses from getting the most from their information.

Data integration specialist SnapLogic is introducing a new release of its Elastic Integration Platform with new additions to its library of more than 400 intelligent connectors called Snaps.

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Salesforce has announced it is buying data analytics startup BeyondCore. In a tweet posted earlier this week, Marc Benioff says: "I am thrilled announce @Salesforce has acquired @beyondcoreinc to enhance the AI capabilities of Analytics Cloud".

Financial details of the acquisition were not disclosed, but we do know that BeyondCore will integrate into Saleforce’s Analytics Cloud, and will leverage its AI knowledge.

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With the release of Windows 10 Mobile, Microsoft's support for Windows Phone is gradually starting to die off. We already knew that Windows Phone support for Skype was coming to an end, but now we know more.

Microsoft has now announced that as well as ending support for Skype on Windows Phone in October, come 'early 2017' the apps will simply stop working. And it's all thanks to a move to the cloud.

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There are a number of concerns that companies have over migrating to the cloud, but one of the key ones is who else might have access to the data.

Cloud security company Bitglass has released the results of its latest Mitigating Cloud Risks survey in conjunction with the Cloud Security Alliance, which shows that potential government access to encrypted data is an issue.

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If you’re counting on a Hybrid IT strategy as a way to save money, you may wish to think again, according to recent research by Vanson Bourne, conducted on behalf of Sungard Availability Services. The survey of 700 IT decision-makers across the US and Europe in major financial services, retail, healthcare and other organizations found that half have seen IT costs stay the same or rise since adopting a Hybrid IT strategy. Of course, that means the other half have realized cost savings, suggesting that the price tag attached to a hybrid estate can vary wildly according to approach.

On the other hand, if you anticipate that hybridization will have a positive impact on your business despite any increase in costs, you’ll be reassured to discover that 94 percent claim to have done just that. Despite the growing skills gaps and the potential complexity of blending cloud resources with existing on premise IT environments, almost three-quarters of enterprises report that Hybrid IT is key to staying competitive. IT leaders cite an increase in business agility (46 percent), improved customer service (41 percent) and faster product development (34 percent) as beneficial outcomes.

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Shadow IT is an increasingly major concern for businesses, the use of public cloud services offers convenience for workers but risks confidential information being exposed outside the organisation.

Canadian endpoint security company Absolute is launching new functionality for its Absolute Data and Device Security (DDS) product that detects data at risk on endpoints associated with cloud storage applications.

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Many businesses are turning to virtualization technologies and to public cloud services like AWS, but bringing these technologies together can be tricky.

Hybrid IT specialist HotLink is launching a new Cloud-Attach platform that enables customers to quickly, easily and holistically incorporate public cloud resources into their existing production data centers.

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The internet and the cloud are now a key part of the infrastructure for many enterprises. But the advantages of scale, flexibility and cost can come at a price of complexity, reliability, and vulnerability.

Network intelligence company ThousandEyes is releasing Endpoint Agent, which provides a way to measure end-user experience and network behavior for every network that employees use to access critical services.

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Companies are jumping on the cloud bandwagon at a rapid pace. In fact, Gartner predicts that the public cloud services market will grow 16.5 percent to $204 billion in 2016.

If you attend any IT conferences, you’ve heard the buzz. "What have you moved to the cloud?" "What are you planning to move?" On top of that, the goal of moving some part of your infrastructure to the cloud may have burrowed its way into your annual performance objectives. The pressure is on. It’s time to make the move. Or is it?

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The move to software-as-a-service models has meant that the humble browser is now the key endpoint software for many enterprises.

Yet this reliance on browsers can make it hard for IT teams to exercise the levels of control they need. Browser management specialist Browsium is launching a new version of its management suite to give administrators the right tools to improve security and reduce costs.

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Until now, anyone using the Google cloud platform, Google Compute Engine, was forced to use encryption keys generated by Google. Clearly this spooked a lot of people, and there have long been calls for users to be granted greater control of security.

Now this is happening -- users are able to provide their own encryption keys. Customer-Supplied Encryption Key (CSEK) are used to provide a second layer of security, on top of the Google-generated keys that are used by default.

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Today's climate of digital transformation (DX) is giving rise to a variety of intriguing cloud and software-as-a-service based offerings.

In the case of public cloud, instant access to infrastructure and platforms for developing new services off-premise may be extremely attractive to some organizations. The modern world of free cloud services and easily installable apps makes it all too easy for employees to bypass the IT department and use whatever systems they want.

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