Continuity Software allows ServiceNow users to guard against outages
Although it's increasingly popular to move data and systems to the cloud, the risk of suffering a system outage of some kind is still very real and it can make monitoring the IT infrastructure more difficult.
AvailabilityGuard uses a Risk Discovery Engine to automatically scan the entire IT infrastructure in a non-intrusive, read-only mode. It collects up-to-date configuration information from servers and clusters, storage devices, database servers, virtual infrastructure, and the networks that connect them whether they're physical, virtual or cloud.
The software then analyzes the information gathered against a continuously updated knowledgebase of over 5,000 risk signatures and vendor best practices. This allows it to pinpoint any configuration errors that could lead to downtime and data loss. To ensure ServiceNow issues are tracked to resolution AvailabilityGuard automatically creates a ServiceNow incident report. It generates ticket information which includes a detailed description of the problem, its potential business impact, and suggestions for fixing it.
"You would be hard-pressed to find an IT organization that didn't recognize that their time could be better spent on strategic activities directly impacting the bottom line, as opposed to chasing incidents and firefighting," says Doron Pinhas, CTO of Continuity Software. "The integration of AvailabilityGuard with tools such as ServiceNow allows IT organizations to embed a proactive approach to outage prevention into their current tool set, enabling IT teams to streamline operations, improve productivity and refocus their valuable time and resources".
More information about how AvailabilityGuard works with ServiceNow is available on the Continuity Software site.